FYI
These are fire hazards within the call center.
What are heaters?
Identify your name and _ in the greeting.
What is ADT?
Required to log into Salesforce.
What is OKTA?
This happens when you log into your PC.
What is signs you into payroll?
Summary of time: Includes total time used (unexcused/unplanned) and any buyback credits for working overtime.
Add your questions here.
What is parking lot?
This is the ability to understand and share the feelings of another.
What is Empathy?
Use this to find phone numbers to transfer to.
What is Phone List?
Each agent is required to confirm this daily/weekly.
What is Sign-Off?
Use this to log into Copanet.
What is user name and password?
Aux 1 is for this.
What is break?
Customers should not have to _ information.
What is repeat?
Use this URL when sharing a Salesforce link.
What is Internal?
Notify these people if you make a payroll mistake.
Who is your manager/trainer?
Documented conversations that are not corrective action.
We don't accept these if you miss work.
What is doctor notes?
Daily Double!!!
Make the customer feel like a _ rather than a _.
What is person and transaction?
Press this to bookmark inside Salesforce.
What is star?
Do this when it's lunch time!
What is logout?
Performance Reviews are completed this often.
What is monthly?
Name one program Bobbie had to add a bookmark for this morning.
What is: Some acceptable answers -
Payroll
Salesforce
WFO
Chudly
Mastermind
Agent should acknowledge all customer _.
What is dissatisfiers?
Daily Double!!!
Name 2 panels.
What is: Some acceptable answers -
Safewatch 3000
QuickConnect/Lynx
Command
Ademco
DSC
Simon 2 or 3
Vista
Each day shows when you logged in/out of these 3.
What is Payroll, Schedule, and Phone?
These are used month over month to track your progress on areas of opportunity.
What are game plans?