Show:
NMC Depts. 1
NMC Depts. 2
Package Offers
Package Rules
Qualifications
100
What does NMC stand for?
National Marketing Center
100
DEG sells standard offers for 4/3 mini-vacations to _______________________________________.
Past Renters and Tour No Buys
100
How many days and nights is the standard package?
4/3
100
No time extensions on expiration dates unless ______________________.
approved by a supervisor
100
How old must a guest be to travel and tour on a Marketing package?
25
200
Who is our Vice President of NMC?
Maria Kalber
200
Owners and members are required to attend an owners’ update and sales presentation where they will be presented options to ____________________ their existing ownership or membership status.
upgrade
200
If the guest stays at a resort on a standard offer, they receive a __________________. If staying off-site, they receive a ___________________________.
1br; standard hotel room
200
Guest MUST meet all requirements and qualifications ____________________________.
at time of purchase
200
What are the minimum income requirements?
$50,000 or $40,000 for PMR Owners
300
What are three functions of Customer Care?
Verifications, Activations and Confirmations
300
What is a Sampler?
a trial membership program
300
The expiration date for standard packages for owners and non-owners is:
8 months for owners and 12 months for non-owners
300
No emails are to be sent to a guest, member or owner regarding pricing of our packages by agents. __________________________.
Email is for internal use only
300
Must have a _____________________ not linked to a bank account (Can pay for package with debit but must possess major credit card to qualify)
major credit card
400
DOUBLE POINTS: What is our Mission Statement (in its entirety). If only mission is given, ok for 400 pts- not doubled
To deliver quality tours by practicing We Love to Say Yes in our every interaction while creating new opportunities with vision, passion and diligence to exceed our monthly and annual projections.
400
Administrative departments provide ______________________ and ________________________ to all other departments.
information; assistance
400
Discounted packages are offered as an _____________________ to owners, members and guests to preview Diamond Resorts International resorts and the vacation experience we offer.
incentive
400
Guests may not purchase __________________________.
multiple packages
400
Married or cohabitating couples must ___________________ and _________________________ together.
travel; tour
500
What are three sales departments within NMC?
DEG, Specialty/Owners, Pre-Arrivals
500
If a guest/owner has an active Sampler contract, they must _____________________ and _______________________ prior to taking advantage of any other Marketing Promotion.
exhaust all points; complete all stays
500
To whom do we sell packages?
Owners, members and guests
500
Agent may not _________________________. Cancellation policy should be disclosed if asked.
pitch rescission as a benefit
500
Must be able to read, write and speak _________________________________. If married/cohab, BOTH PARTIES must meet this requirement
English fluently