Marriott International
Marriott's Rewards Program
What is Bonvoy
The Official Brand Color
What is memorable blue
Locations of the Spa and Club Lounge
What is Cloudbreak 19 (Spa) and the 20th floor (Club)
The Three Steps of Service
What is a Warm Welcome, Anticipation and Fulfillment of Needs, and a Fond Farewell
Legendary and Essential
What are the 2 types of WOWs
Guest Survey Platform Used to Measure ITR
What is guestVoice (GSS)
The Ritz-Carlton Brand Values
What are Legendary, Gracious, Inspiring
The Hotel Scenography
What is Passions of Portland
Service Value #6
What is "I own and immediately resolve guest problems"
The Hotel Phone Number
What is 971-900-4500
Marriott's CEO
Who is Tony Capuano
Company database where you can find WOW stories
What is Lion's Pride
ITR Goal (exact number)
What is 76.8
Recite the Credo
What is [Credo]
Where Employees Can Smoke
What is 15 feet away from all entrances
Marriott's Residence Owner Recognition Program
What is ONVIA
The Ritz-Carlton Brand Promise
What is "Creating indelible marks"
The 2nd Floor Breakout Rooms
What are Newton Clark, Sandy, and Palmer
The Third Sentence of the Employee Promise
What is [Employee Promise]
The Employee Evacuation Meeting Point
What is 9th and Washington
President of Luxury Brands
Who is Tina Edmundson
The Ritz-Carlton Vision
What is "Inspiring life's most meaningful journeys"
The Hotel's Neighborhood Location
What is the West End
The parts of the Sixth Diamond
What is Functional, Emotional Engagement, and Mystique
The Brand's Social Media Hashtag
What is #RCmemories