General
What is a verbal password?
An extra point of security which can be applied to an account.
Can you stop investing my super?
No, super must be invested somewhere at all times.
Who can be a beneficiary?
Spouse
Children
Financial Dependants
Inter-dependant
Legal representative
What is personal advice?
Advice provided after taking into account a member's situation, goals or circumstances.
What does TPA stand for?
Third Party Authority.
What are returns?
An income or loss that an investment earns and any increase or decrease in the market value of the investment.
When does insurance activate?
If you are aged 25+ and your account balance is at $6000 or higher.
Who within MUFG can provide financial advice?
Link Advice
What is your team coach's name?
Monica Casis
What does POA stand for?
Power of Attorney.
Who makes the decisions on the investment strategies?
The trustees of the fund.
What insurance covers do we offer within super?
Death
Total & Permanent Disablement
Income Protection
Why can't we provide advice to a customer on the call?
We are not licensed to do so.
Hawking Prohibition.
What training room are we in?
PC Training Room 1
What is the difference between accumulation and defined benefit?
Your fault & Our fault.
How many investment options does CBUS have?
6 premixed options and 5 DIY options.
What does TI stand for?
Terminal Illness
What can you say if someone is asking for your opinion or advice?
Refer to a Financial Advisor.
Advise you cannot provide an opinion/advice only factual info.
How many written assessments and roleplay assessments do you have?
11 written assessments
1 roleplay assessment
If a caller cannot be verified, what can and cannot be provided/discussed over the phone?
How many investment options does AustralianSuper have?
6 premixed options and 4 DIY options.
What is the difference between a binding and non-binding beneficiary?
Non-binding - not formally binding, no expiry, can be anyone.
Binding - legally binding, valid for 3 years, only certain people can be nominated.
Verifiable
Cannot be easily questioned
Objective