Service
Mobile Service
Online Ordering
Shipping
Shipping Issues
100

Service At Your Doorstep

What is Mobile Service

100

Mobile Service Providers 

Who are Rad Mobile Service | Velofix

100

Available Financing Options

Affirm (US) and PayBright (CA)

100

US Shipping Partners

Who are FedEx, UPS, DHL, and USPS

100

Abbreviation For Return To Sender

What is RTS

200

Located in Seattle, Washington, Vancouver, British Columbia, San Diego, California, and Berkeley, California 

What are Showrooms | Service Centers

200

Services Offered

What are Assembly & Delivery | Maintenance | Test Rides

200

Free Trial/Return Period

What is 14 days

200

CA Shipping Partners

Who are Canpar and Purolator 

200

Shipping Issues Team Nickname

What is The Sparkles Fairies
300

Digital Library Of Product Support Articles

Online Help Center

300

$199.00 | Complimentary Accessory Installation | 30 Day or 150 Mile Safety Check

What is Rad Mobile 

300

Allows Replacement Parts To Be Sent To Current Owner

What is a Transfer of Ownership

300

Items That Require Shipping Charges

Hollywood Racks and Batteries

300

Shipping Issues Team Slack Channel 

What is Shipping-Issues

400

In-House Troubleshooting Team

Who are Product Support

400

$249.00 | Additional Cost for Accessory Installation 

What is Velofix
400

Business Model That Eliminates Added Costs

What is Direct-To-Consumer

400

Types Of Deliveries That Require A Signature

Ebikes, Batteries, and Any Order Over $500.00

400

Longer Than Usual In-Transit Delays

What is 5 Business Days

500

Reputable Bike Shops

What are Local Bike Shop Partners

500

$199.00 | Additional Cost for Accessory Installation | Requires Pick Up 

What is Beeline

500

Always Subject To Change

What are Shipping Dates

500

Flat Rate For Shipping On Orders Less Than $150.00

What is $10.00

500

Ticket Sent To Shipping Issues Team

What is a Zendesk Macro