Day 4 FST Jeopardy

Cool FLow

400

Provide three (3) acceptable Authenticating Questions.

Name, Account Num., Reference Num., DOB, Mother’s Maiden Name, PIN, Password

500

_______ ______ is a type of call that is account impacting and specific only to a certain account.

Critical Call

600

___ - _______ ____ is a type of inquiry that does not involve an account and can be considered as a general inquiry.

Non-Critical Call

700

A type of soft skill that addresses the underlying emotional expression of a caller/customer. (ESTABLISHING HUMAN CONNECTION)

EMPATHY

800

DOUBLE POINTS!!!

Statement that conveys a fact.

PRESENT SIMPLE

Do Not Attitude Me

400

A Concept of English that relates to the speed of your speech.

SPEECH RATE

500

_________ refers to how high or low your voice is when speaking.

PITCH

600

Intonation is the way your voice goes __ ___ ____ as you speak.

UP AND DOWN

700

DOUBLE POINTS!!!

Pronunciation refers to the ability to speak correctly and without committing mistakes.

FALSE

800

Accent is a way of speaking, which is typical of a group of people, especially people from the same _______ or ________.

REGION or COUNTRY

There's never been an US.

400

What is the abbreviation for the State of Alaska?

AK

500

Idaho belongs to which U.S. Time Zone?

MOUNTAIN TIME

600

What is the capital of the State of Nevada?

CARSON CITY

700

Aside from the State of Kansas, which State can you find another Kansas City?

MISSOURI

800

Which is the most populated State in the U.S.?

CALIFORNIA

39.1 million (2024 census)

I have a Pronountion!

400

Pout your lips to produce the 'oo' sound then extend them forward to produce a 'w' sound.

Long U

/ ū /

500

DOUBLE POINTS!!!

Correct pronunciation starts with proper use of _____________.

ARTICULATORS

600

What is the phonemic symbol for Circumflex O?

/ ô /

700

What is the vowel sound of this word?

CITY

Long E

/ ē /

800

Father

Bother 

Stomp

Gloss

Box

Braun

Boss

Fox

Talks

Lost

Audit

Chopstick

Italian A

Let's Go Clubbing

400

The mind mapping technique 5Ws and 1H, name the six (5) leading questions.

WHAT, WHY, WHO, WHEN, WHERE, and HOW

500

What does PREP stand for?

POINT, REASON, EXPLANATION or EXAMPLE, POINT

600

A mind mapping technique that involves the presentation of the negative and positive argument of a topic.

PROS and CONS

700

DOUBLE POINTS!!!

In the timeline technique, which part do you discuss recollection of relevant experiences?

PAST

800

A technique in P.R.E.P. in which you validate the justification of your topic.

EXPLANATION or EXAMPLES