PN Engage
Always tell the customer what you ____ do, never what you _____
Always tell the customer what you CAN do, never what you CAN'T
How often will HQ send customers marketing emails from your center?
Once a week
Why is it important for each center to have a local IT rep?
you need an IT resource who can help you maintain systems proactively and help in times of unplanned outages.
What is an ideal margin goal for printing? For Shipping?
Printing: 65-70% Shipping 55-60%
When should you greet the customer when you are with another customer?
Immediately when they walk in, no more than 10 seconds after
What marketing material is given to all customers after they make a transaction in your center?
Bounceback
Why is the security of customer data important?
The security of your customers data is important to protect both your business and customers but also the PostNet brand and all those in the network.
Name 1 of the resources you should use when considering equipment.
Regional Director
Profit & Loss (QuickBooks)
Franchisee Peers
Name one way to encourage a customer to return.
Bounce Back
Coupon or other promotion
Frequent Shipper Card
Consistency
Experience
What are the two types of customers that PostNet serves?
B2B, B2C
Should you use your center email for personal business?
No, you should keep your PostNet.com email addresses to PostNet business.
Name one of four AR tools available to help in your decision making process
Aging Report
Accounts ledger
CC vault
Auto billing
Name the 4 steps of customer engagement
Greet
Understand
Provide Solutions
Conclude
How many photos can you add to the About Section on your local center webpage?
3
What is the benefit of a named (Stand Alone) email for center owners?
You can use it to do business for your center that you may not want your employees to see.
Such as employment related emails when hiring or dealing with employees. Contract info with vendors or customers. It allows you to communicate as the owner in a professional and secure method.
You should invoice customers ____ & ____
Early and often
Name the 4 steps of a greet
Greet
Smile
Ask
Approach
If you want to update your center's business hours on Google, Yelp, and your local center webpage, you should update this information on _____________.
iPostNet
What can you use G-Suite for besides email?
G-Suite is a full office suite to allow file share, document and spreadsheet creation as well as a variety of communications tools.
When should you collect a deposit on a print job?
to protect your investment, you should always collect a deposit