Knowing Me Personally
STOP in the Name of Not Love
Donuts Not Ricecakes
Reliving Great Times
Say my Name, Say my Name
My, My What Do We Have Here?
Indefatigable Dots
100

What does PII stand for?

Personally Identifiable Information

100

True or False: A member can only cancel their membership by going to clearme.com.

False

100

At CLEAR, what does DNR stand for?

Do Not Renew

100

True or False: A member will always need to reach out to CLEAR's Member Care team to reactivate their membership.

False

100

True or False.  A member gets married and sends in a photo of their new ID with their new name. A Member Care Specialist can update a member's name upon request.

False

100

What is the website where members can control their membership?

100

What are the names of CLEAR's co-founders?

Caryn & Ken

200

How many pieces of PII are needed to act on a membership?

3 pieces

200

What kind of refund will a member receive if they're still in their trial period?

No refund will be issued. 

200

A member has the DNR box checked and wants to update their email address on file. Will we have to uncheck the DNR box?

No

200

True or False: Members will have to re-enroll from scratch if they cancel their membership.

False

200

The member gets married and wants to change their name. Who will complete this action? Tier 1, Tier 2, or the Member?

The Member

200

True or False: Members can update their names on my.clearme.com.

False

200

How many airports is CLEAR located in?

44

300

True or False: A member wants to be added to their daughter's family plan. The member provides 3 pieces of PII for her daughter's membership. 

We'll add the mother to the daughter's membership.

False

300

A member has 300 days left in term, what kind of refund will the member receive?

Prorated

300

A member wants to add their United MileagePlus number to their membership to receive better pricing. The DNR renew box is checked, will we have to uncheck the box?

Yes

300

True or False: A Member Care specialist can reactivate memberships over the phone.

True

300

What will members need if they get divorced and want to update their name?

They'll need a new (CLEAR accepted) ID with their new name

300

True or False: Member Care Specialists can update a member's credit card number on their behalf.

False

300

Name 3 of CLEAR's partners.

NBA

NHL

American Express (Amex)

MLB

Delta

United

TSA PreCheck

400

Name 3 pieces of PII that we can accept from a member.

Full name

Email address

Phone number

Mailing address

Date of birth

Member ID

400

A member has a duplicate membership. The duplicate membership has only 10 days left in term. What kind of refund will be issued to the member?

A full refund

400

A member wants to add their husband to their family plan. The DNR renew box is checked, will we have to uncheck the box?

Yes

400

If a member reactivates their membership, how much will their family plan be per member?

$60

400

A member enters in their name incorrectly when enrolling online. Who will be able to fix their name? The Member or Tier 2?

The Member.

Their name will be changed when they scan their ID on the Pod.

400

True or False: Members can update their family plan and password on my.clearme.com.

True

400

What state is CLEAR's corporate office located in?

New York

500

A member emails us. Their name is not attached in the Contact Name section and they don't include any PII in their email, what is the name of the template that you should send to the member?

Member Not Found/PII

500

A member lets us know that they were charged for their annual subscription 200 days ago but never received the reminder email. We check the Individual Email Results section and it's true. The reminder email was never sent out. What kind of refund will this member receive?

Full refund

500

A member enrolled but their promotion code to receive better pricing wasn't added. The DNR renew box is checked, will we have to uncheck the box?

Yes

500

What is the status of a member that we can not reactivate?

Frozen/Legacy Members

Purge

500

A member added their family member to their family plan online but spelled their first name and entered in their date of birth incorrectly. Who will fix the issue, Tier 2 or the family member?

The family member.

When the family member goes to the airport to complete their enrollment, their ID will be scanned and will replace the incorrect information.

500

True or False: Members can log into another family member's account on my.clearme.com if they're on the same family plan.

False

500

What year was CLEAR founded?

2010

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