Knowing Me Personally
What does PII stand for?
Personally Identifiable Information
At CLEAR, what does DNR stand for?
Do Not Renew
True or False: A member will always need to reach out to CLEAR's Member Care team to reactivate their membership.
False
True or False. A member gets married and sends in a photo of their new ID with their new name. A Member Care Specialist can update a member's name upon request.
False
What are the names of CLEAR's co-founders?
Caryn & Ken
How many pieces of PII are needed to act on a membership?
3 pieces
What kind of refund will a member receive if they're still in their trial period?
No refund will be issued.
A member has the DNR box checked and wants to update their email address on file. Will we have to uncheck the DNR box?
No
True or False: Members will have to re-enroll from scratch if they cancel their membership.
False
The member gets married and wants to change their name. Who will complete this action? Tier 1, Tier 2, or the Member?
The Member
How many airports is CLEAR located in?
44
True or False: A member wants to be added to their daughter's family plan. The member provides 3 pieces of PII for her daughter's membership.
We'll add the mother to the daughter's membership.
False
A member has 300 days left in term, what kind of refund will the member receive?
Prorated
A member wants to add their United MileagePlus number to their membership to receive better pricing. The DNR renew box is checked, will we have to uncheck the box?
Yes
True or False: A Member Care specialist can reactivate memberships over the phone.
True
What will members need if they get divorced and want to update their name?
They'll need a new (CLEAR accepted) ID with their new name
True or False: Member Care Specialists can update a member's credit card number on their behalf.
False
Name 3 of CLEAR's partners.
NBA
NHL
American Express (Amex)
MLB
Delta
United
TSA PreCheck
Name 3 pieces of PII that we can accept from a member.
Full name
Email address
Phone number
Mailing address
Date of birth
Member ID
A member has a duplicate membership. The duplicate membership has only 10 days left in term. What kind of refund will be issued to the member?
A full refund
A member wants to add their husband to their family plan. The DNR renew box is checked, will we have to uncheck the box?
Yes
If a member reactivates their membership, how much will their family plan be per member?
$60
A member enters in their name incorrectly when enrolling online. Who will be able to fix their name? The Member or Tier 2?
The Member.
Their name will be changed when they scan their ID on the Pod.
What state is CLEAR's corporate office located in?
New York
A member emails us. Their name is not attached in the Contact Name section and they don't include any PII in their email, what is the name of the template that you should send to the member?
Member Not Found/PII
A member lets us know that they were charged for their annual subscription 200 days ago but never received the reminder email. We check the Individual Email Results section and it's true. The reminder email was never sent out. What kind of refund will this member receive?
Full refund
A member enrolled but their promotion code to receive better pricing wasn't added. The DNR renew box is checked, will we have to uncheck the box?
Yes
What is the status of a member that we can not reactivate?
Frozen/Legacy Members
Purge
A member added their family member to their family plan online but spelled their first name and entered in their date of birth incorrectly. Who will fix the issue, Tier 2 or the family member?
The family member.
When the family member goes to the airport to complete their enrollment, their ID will be scanned and will replace the incorrect information.
True or False: Members can log into another family member's account on my.clearme.com if they're on the same family plan.
False
What year was CLEAR founded?
2010