California
What is the required course for NEW Notaries?
6 hr. online or 6 hr. in person
What is the required state training?
What is:
The 3-hour training is required for first-time notaries only. It is not required for renewal (even if lapsed).
If I call out on Monday, how many points will I get?
What is 2 points
What CAR name should you create if you are resending a CA bond?
What is:
CAR US Mail
How long is my commission term if I am not a resident?
What is 1yr.
What form is needed to create a stamp?
What is the COA.
What does "DOD" stand for?
What is: "Declaration of Domicile"
What is "Empathy"?
What is demonstrating understanding and acknowledging the customer's emotions and feelings. Showing care.
If a customer needs their bond emailed urgently, what should you do?
What is call the ISC line.
A Traditional notary bond is for how much?
What is 5K
How long before I get my exam results?
15 days
How long is the POC valid for?
Training is valid for 1 year.
What is NICE System?
Where you take calls/ look at your breaks/lunches
What happens if I do not assign my CAR's?
It gets left unassigned. It will delay the customer's request until you reassign it again.
How early can I renew?
What is 30-90 days before current expiration date
What is the missed filing deadline process?
What is:
Repurchase a Live Scan
Purchase the amended bond
Pay for the $20 Fee for the application
Obtain a new POC
If a customer has a direct question about their application, where should they call?
Can they contact the state of Florida?
We are NOT to direct customers to contact the Florida Secretary of State’s office. The SOS does not provide services to notaries and will direct the customers back to us, causing dissatisfied customers.
If you call out, who should you contact?
What is the Out-of-office line?
Phone/Email
For an expedited bond, what should you include in the subject line?
State Abbreviation
Bond
Type of shipping (2nd day/Next day)
An Existing Notary Adding Remote (Audio-Visual) Only (IL Residents) should Obtain what amount of bond?
What is obtaining an additional $25k bond
If I fail my exam on 12/10/24, when Can I retake it?
How does a Notary receive their commission certificate?
Commission Certificate is mailed to the notary by the bonding agent (NNA, if applying through us)
How many points can you accumulate before you reach a verbal warning?
What is 7 points.
What is the process for a customer who wants us to use their personal FedEx account to ship their bond?
Create the CAR
Include the ship-to-address
Include the fed ex label and account #.
Where & What should a customer send to get their stamp released?
Email or fax a copy of my commission certificate to releasing@nationalnotary.org