Super Mario
What does the SuperMario tool allow you to do?
The SuperMario tool allows you to access all the features that appear on Maps and all the local data associated with these features.
What are three types of Spam?
Duress, Ares, Spam Lead
What does MUO stand for?
Multiple Ownership Conflict
What are the two business types for exceptions on claiming a BP
Bulk-verified business owners and Pure SAB's
If the claimant is unable to use AOC what workflow should they follow from the KB article?
AOC Replacement
What is the Analysis Summary page?
The Analysis Summary page is the home page for every feature
To whom do we escalate to, if we suspect a user's account is Spam?
SpamOps
What can be done to resolve a MUO?
The claimant can start a Ownership Conflict resolution workflow?
What is a manual resolution?
This is when support has to assist the claimant in claiming the BP
If you ir the Merchant suspect a Business Profile is hijacked, what KB article should be followed?
Hijacked Business Profiles
What does the Input Summary page display?
It displays information about data input from different third-party feeds.
When a fraudulent merchant creates multiple business profiles and agents perform VV what is noticed
A Trend
What three processes make up the AOC workflow?
Access Request, Decision, Appeal
What are the four reasons manual resolutions are required?
2 Live BP's, FEED owner MUO, Hijacking, AOC replacement
If the claimant can't appeal through AOC because the owner is bulk-verified, what KB article should be followed?
FEED Owner MUO
What page displays all manual and automatic system edits associated with the feature?
Feature Changes page
When is a consult a high visibility consult?
Always
How long does the current owner have to review the request of a claimants request to claim their business?
3 days
What is Hijacking?
The current BP owner knows the claimant could gain access to the listing but tries to prevent the process.
If there are 2 or more live Business Profiles, what KB article should you follow?
2 + Live Business Profiles
The SuperMario tool provides detailed information about what three points?
Feature creations, Feature edits, Similar features that live in the MapFacts repository.
How do you differentiate between Ares & Duress?
Ares: Has "edit proposal rejected"
Duress: has red exclamation mark but no "edit proposal rejected"
What two things could be done by the current owner of a BP for a claim request?
Reject or Ignore
What is AOC replacement?
The claimant is unable to go through AOC process due to a tech issue or some unknown reasoning.
Not many Ownership conflicts get resolved through AOC, True or False?
False, majority of ownership conflicts get resolved through AOC.