TRUE or FALSE
The Traveler can request to be contacted on an alternative phone number that is not recorded on reservation
TRUE
Which service case should be opened in PEGA to report an overbooking complaint?
Report Booking Disruptions
When Booking.com relocates the Traveler the maximum difference is 40% of the original reservation price
FALSE
This is the Machine Learning model that generates an email to the traveler with viable alternatives (ideally up to four).
Look2Book
If you tried contacting the Partner and they are unreachable over the phone, the Partner Intake form will be sent to the Partner instead to wait on their input
TRUE
What is the maximum budget cap (in EUR) that will be approved by PEGA per relocation?
60 EUR
When Booking.com relocates the Traveler you need to find a suitable alternative for them and approve the difference with a Senior.
FALSE
Give at least 3 possible solutions that the Partner can offer when relocation was confirmed
Room change within the same property
Partner relocates to a different property
No solution offered
Partner needs more time