TRUE or FALSE
The Traveler can request to be contacted on an alternative phone number that is not recorded on reservation
TRUE
Which service case should be opened in PEGA to report an overbooking complaint?
Report Booking Disruptions
Ingrid call due to property cannot accommodate them due to property renovation
a. Overbooking
b. Accommodation closed
c. Terms and condition
b. Accommodation closed
Kyla and her husband called due to property mentioned that the property cannot honored their reservation due to the number of guest was incorrect
a. Overbooking
B. Original condition cannot be honored
C. No reservation at Property
D. Terms and Condition
B. Original condition cannot be honored
When Booking.com relocates the Traveler the maximum difference is 40% of the original reservation price
FALSE
This is the Machine Learning model that generates an email to the traveler with viable alternatives (ideally up to four).
Look2Book
Tim called due to property mention that they cannot accommodate him due to property is already fulled booked.
a. Accommodation closed
b. Overbooking
c. Fully booked
b. Overbooking
Tim called due to property mention that they cannot accommodate him due to change of ownership
a. Accommodation closed
b. Overbooking
c. Fully booked
a. Accommodation closed
If you tried contacting the Partner and they are unreachable over the phone, the Partner Intake form will be sent to the Partner instead to wait on their input
TRUE
What is the maximum budget cap (in EUR) that will be approved by PEGA per relocation?
60 EUR
We will not process Relocation it will be Complaint
Jel called due to property mention are not letting her go inside her room due to she cannot provide any ID. Upon investigating you see that property requires every guest to present their ID upon checking in.
a. Accommodation closed
b. Overbooking
c. Fully booked
D. Terms and condition was not met
D. Terms and condition was not met
When Booking.com relocates the Traveler you need to find a suitable alternative for them and approve the difference with a Senior.
FALSE
Give at least 3 possible solutions that the Partner can offer when relocation was confirmed
Room change within the same property
Partner relocates to a different property
No solution offered
Partner needs more time
Rome and her husband called due to property mentioned that they did not received any bookings for them but in Booking.com they have a reservation
a. Overbooking
B. Terms and Condition
C. No reservation at Property
D. No reservation at the accommodation
C. No reservation at Property
The 30% of the total reservation amount 61EUR. How much we will refund the guest?
60EUR
We will send 5 alternative to the customer
FALSE - 4 only
What is the Service case you use if you are handling relocation cases?
Resolve Booking Disruption
Hanna and her husband called due to property mentioned that the property cannot honored their reservation due to the amount they booked is incorrect.
a. Overbooking
B. Terms and Condition
C. No reservation at Property
D. Original condition cannot be honored
D. Original condition cannot be honored
Give at least 3 possible solutions that the Partner can offer when relocation was confirmed due to accommodation closed.
No Solution
Unclear