Genesys
You must be in this status to recieve calls
What is "On Queue"
You select this from the drop down to start an enrollment
What is Edit/Term
You can find DV related letters here
What is Documents
You would access this if a member needs help navigating Benefitsolver
What is Login as Member
Other than SSN, DOB, and Zip Code, a member needs this to register for the first time
What is the company code
You do this if you receive a call you are not skilled on
What is Queue to New Agent
You ask the member about this before selecting coverages
What is if they have new dependents to add
A member does this to submit their DV documents
What is upload
Before resetting a password, you need to verify this with the member
What is their case sensitive username
What is the Reference Center
You click on this to log into Genesys
What is the Microsoft icon
Prior to completing an enrollment, you must ask the member this
What is their permission to approve the enrollment
You would view this to find DV requirements
What is a microsite
Reference this widget to see if a client uses an SSO
What is the Home widget
You would look here to view every transaction made by the member
What is the History
Once you are logged into Genesys, this will be your status
What is Available
This type of enrollment is a period that a member has to select their elections for next year
What is Annual or Open Enrollment
Review this to see what has been received from the member
What are case notes
If a member has never registered, this will be missing from the drop down
What is Change Password
You will never use this BAR unless you have been given specific permission
What is the Corrections BAR
At the end of your shift, you switch to "Off Queue" and then do this
What is Log Out
You'll see this on a member profile if a company enrollment window is open
What is a blue informational box
Review this widget to see if the client offers a silent enrollment window
What is Verification
You will use this testing site if a member needs step-by-step guidance through an enrollment
What is UA
In Benefitsolver, if you can't find the answer to something, you can ask this resource
What is Sofia