Genesys
You must be in this status to recieve calls.
What is 'On Queue'?
You select this from the Member page drop-down menu to start an enrollment.
What is 'Edit/Term'?
You can find DV related letters sent to a member here.
What is 'Documents'?
You would access this option on the drop-down menu if a member needs help navigating Benefitsolver
What is 'Login as Member'?
Other than SSN, DOB, and Zip Code, a member needs this to register on Benefitsolver for the first time?
What is the company code?
You select this button on Genesys if you are not skilled on the member's needs.
What is 'Queue to New Agent'?
When manually enrolling a member you ask this question before starting the benefits elections.
What is "Do you have any dependents to add?"
A member does this to submit their DV documents on the benefits website.
What is upload?
Before resetting a password, you need to verify this with the member.
What is their case sensitive username?
You access this option on the member's drop-down menu to view Benefit Guides.
What is 'Reference Center'?
You click on this button on the intitial Genesys screen to login.
What is the Microsoft icon?
Prior to completing a manual enrollment, at the end of the benefits elections, you must ask the member this.
What is "Do I have your permission to approve the enrollment?"
You would view this to find DV document requirements for the client.
What is a verification microsite?
Reference this widget to see if a client uses an SSO.
What is the 'Home' widget?
You would select this option on the drop-down menu to view every transaction made by the member on Benefitsolver.
What is 'History'?
Once you first log in to Genesys, this will be your status.
What is 'Available'?
This type of enrollment is a period that a member has to select their beneftis for next year.
What is Annual or Open Enrollment?
Review this section on the member profile to view information on the verification progress.
What are case notes?
If a member has never registered on Benefitsolver, this will be missing from the member's drop-down menu.
What is 'Change Password'?
You will never use this BAR unless you have been given specific permission.
What is the Corrections BAR?
At the end of your shift, you switch to 'Off Queue' and then do this.
What is Log Out?
You'll see this on a member profile if a company enrollment window is open.
What is a blue informational box?
Review this widget to see if the client offers a silent document submission window.
What is 'Verification'?
You will use this testing site if a member needs step-by-step guidance through an enrollment.
What is UA?
In Benefitsolver, this is the first resource we check for member questions.
What is Sofia?