The OG FAN
An OG Fan usually knows
Who is exactly what they want or their favorite past flavors.
Curious Skeptic usually need
What is patience and samples.
Explorers enjoys hearing this.
Ingredients, Stories, and processes.
Ways to spot a First Timer.
Who is they linger at the menu and ask questions.
Key word for "Slow down and be present with guests"
What is "Anti-Rush"
Engage with an OG fan by
What is celebrate their loyalty and share what's new
Ways to support Curious Skeptics
What is guide them without rushing.
What should you offer an Explorer
What is unique samples and flavor pairings.
First thing to ask a First Timer.
What is "Is this your first time visiting us?"
What is 'One Size Fits One'
Name one phrase you could say to an OG fan.
What is "Back for your favorite?", "You've got great taste!"
Curious Skeptic personality traits.
What is analytical or hesitant.
Questions they might ask
What is questions about ingredients or partnerships.
Ways to guide a First Timer.
What is walk them through the menu and offer samples.
Keyword for 'Giving guest your full presence and focus'
What is 'Full Face Attention'
Importance of an OG fan
What is bringing friends and family to experience the shop
What is "Want to try a sample?"
Way to engage and create memorable experience with them
What is tell engaging stories behind the flavors.
Experience a First Timer should leave the store.
What is a welcoming and memorable one.
MELT method about
What is creating meaningful hospitality moments.
Ways to upsell for an OG Fan.
What is recommend a new seasonal flavor.
The importance of sample to this guest.
What is builds trust and confidence.
Explorers are exciting guest because
What is they are curious and eager to discover new flavors.
The importance of First Timers.
What is create loyal guests.
Goal for Day Changers
What is to create memorable moments that can change someone's day.