Screens
What screen can you view the overview of a modem?
What is noms?
What is VOD?
What is video on demand?
A standard DVR can record how many channels at once?
What is 2
Can you see if a customer blocked a channel on a WHG
Yes in the CSR tool
What is the minimum spec a modem has to have to handle 1g
What is 3.1
What is the billing system?
What is broad hub?
Ok you will need to use website so have it ready
What channel is Hallmark Movies and mysteries?
What is 77
WHG can record how many channels at once
What is 6
Customer has a dead media player can they swap is at the office?
What is no?
What is the type modem that is not compatible with the Mooresville system?
What is Netgear?
What is the CSR tool used for?
What is the WHG?
What channel is CNN
What is 48
Most basic STB is
What is DTA
Customer has a WHG how much storage does it have?
What is a terabyte
Can you help a customer update firmware in a customer owned router?
What is no but you can give them OEM number from kbase
What system can you look at a an ONT
What is calix?
What channel is get TV
402
What is the big difference between DTA and regular boxes?
DTA is one way communication no interactive guide or VOD
What can the WHG offer besides tv programming?
What is built in modem and router?
A customer calls wants to use a netgear router is it compatible?
What is yes only modems are not?
What is the system we put tickets in
What is fresh desk?
What channel is NFL Network?
What is 257?
Do all tv's require a box?
Yes to get tv but they can use tv everywhere and stream.
What is the app that a customer that has the WHG to schedule a recording from a different location?
What is follow me tv?
What is a MTA used for?
What is Phone and or DATA