Daye 1
A customer calls in wanting to purchase a gas cap for an MNA153003. How do we proceed?
Refer to B&S
A customer calls in and says their MYZ4219000 has an issue with the belt slipped off. How do we proceed?
Refer to ASC
A customer is wanting to purchase a replacement battery for their GMSM6200. How do we proceed?
Refer to greenmachineusa.com
A customer calling in wanting to register their Murray MT200. Where do we refer them?
Customer calls in wanting to know the warranty period for their Green Machine GMPM6200 mower battery. What is the warranty period?
3 years
Customer calls in and says their Murray Cruz XD MYZ502200 will not start, they are located in Puerto Rico. What is the next step?
Refer to Grekory
Customer called in previously and was referred to ASC for issue with mower deck on MT100. The service centers we provided refused service. What is the next step?
Update ticket with information provided by customer and send up.
Customer has a Hyper Tough MNA152701 and wants to exchange it for a self-propel mower. What is the next step?
Refer to retailer
What is the warranty period for the MYZ4219000?
3 years
A customer calls in and says they Black Max generator will not run. How do we proceed?
Non-supported
A Customer just purchase an MT200 and is missing the oil drain sleeve. What is the next steps?
Full ticket and send up
A customer calls in and says their Hypertough String Trimmer will not turn on. What is the next step?
Non supported
A customer calls in and says their MNA153003 will not start. What is the next step?
Transfer to B&S
A customer calls in and says their Green Machine mower will no longer self-propel. What is the next step?
Refer to ASC
A customer calls in and says their Blackmax mower they just purchased is missing the side discharge chute. What is the next steps?
Full ticket and send up
A customer wants to purchase a blade for their Green Machine mower. What is the next step?
Refer to greenmachineusa.com
A customer recently purchased a MNA152506 and says they are not happy with it and want a refund. What is the next step?
Refer to retailer
A customer wants to purchase a blade for their MNA152905. What is the next step?
Refer to OPD with part number
A customer says their Green Machine mower battery will not charge. What is the next step?
Full ticket and send up
What is the deck belt size for the MT100?
½ * 93"
What type of oil does the Murray MNA153003 use?
SAE 30
B&S
Customer called in and stated their Green Machine GMCS6200 will not start on a fully charged battery. How do we proceed?
Refer to ASC.
What is the drive belt size for the Murray Cruz?
1/2" x 64"