Appearance
What color shirt are you allowed to wear at work?
White is the main color blue if you are level 5 and have worked in VZ for over a year.
What is the process called for getting to know the customer?
Discovery
Why do some phones have glass backs
Wireless Charging
What is the name of Verizon's system used to look up and make changes to a customer's account?
Omni
This will tell you the amount of data, min and messaging in the current bill cycle
Usage
When is it okay to show up in casual attire?
Never
Why is the door dazzle important?
It establishes you have control at the door
Open-ended questions mean you have an opening for more
Which line of phones are currently waterproof
No phone is Waterproof
What must be checked with every customer before you make any changes to an account
ID
Here is where you can see or leave notes on the customers acct.
Remarks
How many inches above the knee is an appropriate skirt length for women?
4 "
What kind of customer Is this?
(Thinker, Dynamo, Socialite)
You just greeted Brian at the door and sat him at your desk. He tells you he has a business account and needs to add two iPhone lines for employees and two iPads. He also tells you that he needs Otterboxes and car chargers for all.
Dynamo
Battery quality is messured in?
mAh ( milliampere hour)
A customer comes in, and they have gotten a 75% usage alert within the first 7 days of their billing cycle. You both agree that the customer needs to increase their data to prevent overage charges. Which action should you take
Back date it
This shows a complete analysis of a customers acct, including usage, monthly line fees and payments, how much to buy out a phone and early term fees
Account Analysis
What is the male earring policy at CSOKI?
No earrings
What is the main purpose of discussing connected Devices
Offering a solution with a pull through device
Inches Diagonally
What is the process called to transfer a device to another store and where is that button located
Quick Ship transfer
This is what we call the main landing page of a customers acct.
Account Overview
True or False
Bow ties are allowed at work
False
List all 4 of the 4-points of discovery
Lifestyle
Friends and Family
Connected Devices
Needs Wants Desires
Storage is measured in?
GB ( Giga Bytes )
Where do you click to check a customer's device payment spend limit in omni
Run check
Where on the screen in omni do you click to begin a bill pay in which the customer is using a credit card
Billing