Category 1
These are crucial for keeping track of patient information and treatment plans
Patient notes
Notes are important for patient safety, as they help prevent
Miscommunications
What is the patient maintenance ( yellow folder ) used for
Enter patient demographics. For example: Medication list, allergies, insurance ETC.
What are the primary identifiers.
Full name, DOB, Address, Phone number
How do you access a call script in Asembia1
By selecting "View"
What can you search the patient by in either A1 or Connexus
First 3 of last first three of first or RX number.
What is Markup's job function
Ship sheet changes, audit and receive printed ship sheets
If patient needs copay assistance. Which team would you email.
Insurance team ( VERF )
What is our greeting for a OBC.
Trainer will listen to response and give points accordingly.
What are secondary identifiers
Medication name, Member ID, Doctor name, Last 4 of SSN, Drivers license #, RX / Order number
Is saying "i cant help you with that Ma'am is there anything else you need" to a patient acceptable?
No.
What is the minimum and or max hold time for a Patient
1-2 minutes
What is f8 function used for in Connexus
To check inventory levels.
Which queue should medication be in for shipment purposes
" Filling "
What is knowledge base used for
Provide employee support. Has additional resources to questions we might have
What happens if if you get a "DO NOT CALL MEDICATION"
transfer to or email appropriate team.
What are the minimum note requirements.
associate title , call origin, reason for call, RX number, drug name, result of call, who you spoke with.
what are the 3 A's for active listening
Attitude, Adjustment, Attention
If a patient calls in with a complaint that her Vial was leaking. Which department would the rep reach out to
Escalations
When should a note be written.
After any / each interaction on patients account.
What is the life of a script.
Intake, Input, Welcome call, 4pt, shipment setup, Mark-Up, filling, visual verification, shipping and receiving.
What is Walmart's 4 core values
Respect for others, service to the costumer, Striving for excellence, Acting with integrity.
What is the age requirement to enroll in Medicare insurance?
Over 65 and/or under 65 with select disabilities
If a patient has issues administrating the medication. Which department would you alert?
Nurses
What is the phone system called.
MAX InContact.