DB QUALITY 2020

CONSISTENCY

100

What is the proper drink-building order?

Flavor > Shots > Milk

200

How do you make a Blended Rebel "extra thicc"?

Add more ice

300

How many scoops of flavor does an Iced Coconut Milk 911 receive?

2 scoops

400

If your shots are pulling under 15 seconds, adjust your grind to be more _____.

Fine

500

Put Em's order into "barista speak"

Large Iced Extra Sweet SF Caramelizer with Whip and SF Caramel Drizz

KEEP IT CLEAN!

100

You're working window and almost hand out a customer's Hot Drink with milk spilled down the side of the cup. What do you do?

Pour into NEW cup--DO NOT DOUBLE CUP

200

Where do we keep milks, teas, lemonades, Rebel mixes and smoothies when we're not using them?

In the fridge

300

How often do we make new bleach buckets/bleach rags?

Every shift transition

400

How often should we rinse milk tins, mix cups and scoops?

After every drink

500

How do you make a proper bleach bucket? How many PPM?

1 capful of bleach, 1 gallon of cold water. 100PPM

ASK AND EDUCATE

100

A customer orders a "difficult" drink with multiple customizations. What are 2 ways we can help the customer ensure their drink is made correctly at any other stand they go to?

(multiple)

200

What are the 3 things we offer when a customer orders a Hot Americano?

Ice, Cream, Sweeteners

300

A customer has a difficult question about allergens and ingredients, and we are unable to answer it. What email can you give them to contact HQ?

[e-mail]

400

A customer orders a Blended Rebel and requests extra sweet pineapple, insisting that every stand they go to has pineapple. How do you handle this situation?

(Varies)

500

How is Cold Brew made?

Roasted normally, brewed in COLD water over ~24 hours, infused with liquid nitrogen.

PRODUCT KNOWLEDGE

100

Where is our coffee roasted?

Grants Pass, OR

200

A dubshot of Private Reserve (black) coffee has __mg of caffeine.

93.5mg

300

A dub shot of White Coffee has __mg of caffeine.

130mg

400

A can of Cold Brew has __mg of caffeine.

293mg

500

What % of our Decaf Coffee includes caffeine?

0.1%

MISCELLANEOUS

100

What flavors go in a Snickers?

Hazelnut, Caramel and Dark Chocolate

200

What is our new Regional Manager's first and last name? What's his phone number?

Matthew (Matt) Kilgore

208-954-1978

300

What flavors go in an Aquaberry?

Watermelon, Kiwi, Blue Raz, Strawberry

400

Dutch Bros operates in which 7 states?

Idaho, Oregon, Washington, California, Nevada, Colorado, Arizona

500

What country do White Coffee beans come from?

Brazil