Product Knowledge
This jacket family features GORE-TEX shells intended for all around mountain use.
Beta
When creating a return in ReverseLogix, in order to generate a prepaid return shipping label, this option must be selected when initiating the return.
"Drop Off"
I create a future for myself that is rooted in possibility & bring it to life through community.
Lead Self
These are the 3 core sports/activities that our products are primarily designed for.
Ski/Snowboard, Trail (Trail Running/Hiking), and Climb
This climb specific mid-layer features stretch fleece side panels for added ventilation.
Atom
This trail running collection shares it's name with the location of our Head Office.
Norvan
When a guest reports a lost return package, this is the SOP we should follow.
"Missing or Lost Returns"
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Lead Others
This collection was founded in 2009, and products from this line are intended for city use.
Veilance
Our order management system uses this program for fraud prevention.
Forter
Our "Whiteline" collection features products intended for this activity.
Skiing/Snowboarding
If a guest placed an order using a credit card, returned their order, and there is a refund failure back to their original payment method, this is the queue in Salesforce these cases should be escalated to.
Finance Resolution
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Lead In Mastery
A select number of limited edition pieces will drop under this collection, no more than twice a year on average.
System_A
Law Enforcement and Armed Forces can purchase Arc'teryx tactical gear by following this process.
Visiting an authorized LEAF dealer - guests can locate LEAF dealers in their area via the "Find a Store" page on our LEAF website.
The Kragg, Konseal, and Vertex are the current lineup of shoes for this activity.
Climbing
For requests relating to payment/refund information or history with a guest, we must first ask the guest to confirm these pieces of information.
2 High level pieces of authentication information + 1 Low level OR 1 Medium level piece of authentication information.
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Lead Org
The Arc'teryx brand name and logo are based on the name of this ancient creature.
Archaeopteryx
True or False - A guest purchased a product at the Arc'teryx Kitsilano store while on a trip to Vancouver. They have now returned to Toronto and want to return their item. The guest can go into their local store to return their item.
True - Guests can return in-store purchases to a different store than where it was originally purchased, as long as they are within the same country, product is new with tags attached, they are within the 30-day return window, and they have their original receipt.
The 3 men's GORE-TEX shells in our current lineup that feature a DropHood are.
Beta AR, Macai, Ralle
If a guests order is cancelled and the notes in Magento indicate "3D Not authenticated", this means:
The guest received a verification message from their bank to confirm they are the one placing the order, and they did not confirm with their bank successfully.
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Lead Self - Feedback
Before the brand was known as Arc'teryx, this is the name the brand went by.
Rock Solid
Popular amongst Bulk Buyers and often sold out online, this compact travel and day-hike pack features an external pocket that also serves as a stuff sack when you want to stow the pack away in its own pocket.
Heliad 15