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Ops Soundness
Digital
Membership
Fun Fact
100

Where is the post robbery kit located?  

 At the Greeter Station

100

True or false: Team members  cannot change a member phone number in OneView

False

100

Name three forms of secondary Id.

  • Navy Federal debit card or CUCARD is being used as a secondary ID
  • Non-Encore: The last four digits of the card needs to be documented (e.g., VISA5678).
  • Major credit or debit card - A card which operates on a major payment network (e.g., Visa, MasterCard, American Express, Discover).
  • If a major credit or debit card is being used as a secondary ID, record the card payment network and last four digits of the card need to be documented (e.g., VISA5678).
  • Vehicle registration
100

True or False: Identical twins have the same fingerprints. 

False

200

What is the cash line teller draw limit?  

The maximum cash-level amount for a cash box at a workstation with an adjacent TCR is $2,750, including the robbery funds, coin (e.g., loose, rolled), and unfit currency.

200

How much is received on the first business day of a member’s mobile check deposit

 $275

200

Name three forms of Primary Id


  • Foreign-issued passport
  • Navy Federal debit card (personal or business) or CUCARD with PIN verification on the VeriFone PIN pad (Encore transactions only).
  • If a Navy Federal debit card (VCC) is being used as a primary ID (PIN verified), the last four digits of the card must to be documented (e.g., 5678).
  • Other document issued by a U.S. or foreign military installation bearing a photograph
  • Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.
  • Other document issued by a U.S. or foreign government bearing a photograph
  • Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.
  • State-issued driver's license
  • State-issued identification card
  • U.S. government-issued or State Issued agency ID (e.g., Veteran's ID, Native American Tribal ID card).
  • Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.
  • U.S. government-issued military contractor's ID (Active or retired)
  • U.S. military-issued ID (e.g., active duty, retired, dependent)
  • U.S. Passport
  • U.S. Passport Card, when specific conditions have been satisfied
200

True or False: Dogs only sweat through their paw pads.  

True

300

What are the steps of the opening procedure?

Navy Federal requires two team members to be present when entering the branch before and after business hours. At least two team members must remain in the branch at all times once the all-clear signal has been set.  A team member must be present and must remain outside the branch before the authorized team member for the alarm system can enter the branch. The amount of time it takes to conduct a walkthrough and set the all-clear signal is based on the size and layout of the branch.

Survey the outside of the building to ensure there are no signs of a break-in.

If it appears that there may have been a break-in before entering the branch, immediately call the local police or on-base security.

Do not enter the branch until authorized.

If it appears that there may have been a break-in after entering the branch, immediately leave the branch and lock the exterior door.

Immediately call the local police or on-base security, and do not enter the branch until authorized.

Contact Security Force Pensacola at 850-912-0090.

Contact the AVP - Branch Operations team to inform them of the situation.

Verify that the all-clear signal was reset from the previous night before entering the branch.

Immediately re-lock the door upon entering the branch.

Turn off the alarm.

Conduct a walk-through inspection of the branch to ensure that no one has gained access overnight and to ensure that it is safe for other team members to enter. Thoroughly inspect the following:

Work areas

Break rooms

Storage spaces

Restrooms

Set the all-clear signal to inform all branch team members that it is safe to enter the branch once everything is secure.

300

What application should be used as the first point of reference to assist members

OneView

300

List all the Disclosures that a new membership Welcome package must be placed

  • Navy Federal Important Disclosures (NFCU 606)
  • Schedule of Fees and Charges (NFCU 2043ep)
  • NFCU Products & Services Form/Brochure (NFCU 1314
  • Navy Federal Debit Card Disclosure (NFCU 210AB), if applicable
  • Direct Deposit Instructional Editable PDF (NFCU 41290), if applicable
    A sheet of temporary checks, if applicable
  • SSA-89 (MORE applications only)
  • The Current Rate Sheet must be provided only if a member asks about deposit rates.
300

True or False: Cats do not sweat like humans; they release heat through their paw pads 

True