Performance
This training must be complete for Q1 in order to obtain the points towards your Q1 bonus.
What is Level Up - Regional Leaders on Yardi?
True or false: The RFM should be visiting the communities once a quarter for their site visit.
What is False? Correct answer: Once a month
This percentage of invoices paid on time and POs created prior to IR creation, must both be achieved in order to hit the PO/IR Compliance KPI.
What is 90% of invoices and 75% of POs?
We say yes to creating impactful moments with our residents, clients and each other.
What is Create Wins?
The RM Audit in Salesforce should be completed in this reoccurring timeframe.
What is Quarterly?
The Risk department curates this monthly training to promote our C.O.R.E Safety Practices.
What is the Monthly Safety Briefing?
True or False: Your RFM can tell if you have reviewed the emailed site visit notes.
What is True? The RFM is notified when you open the hyperlink included in the visit recap.
If a team receives zero new Google reviews for the month, this metric is utilized for KPI purposes.
What is the last 3 Month Average of Google Reviews?
The date the 2025 Merit increase went into effect for onsite team members
What is March 2, 2025?
True or False: Your site ACM can close out month end tasks.
What is False--only CM and above have Salesforce access
For new team members, this tool should be used regularly for majority of your support and login needs.
What is The Onboarding Playbook?
This facilities audit should be completed weekly for the communities.
What is Lighting Audit?
The status of "on hold", referenced in the operating system, will impact this KPI.
What is the Work Order KPI?
RPMs vision statement.
What is: To be a place where extraordinary people thrive.
Percentage of your Quarterly Bonus for RM Audit Completion.
What is 10%
This report is updated weekly and should be used to assess pending training for all onsite team members.
What is the (Weekly) Learning Progress Report?
These inspection form(s) should be filled out monthly by the service team.
What is the Residential Property Inspection Report, Golf Cart Inspection Form, Playground/Dog Park Inspection Form?
This report can be found in Tableau and shares KPI and general property information for the month.
What is the Property Health Report?
The year RPM was founded, and by whom.
What is 2002 and Jason Berkowitz?
Percentage of your Quarterly Bonus for Month-End Close Salesforce completion.
What is 5%
When a team falls below 85% monthly engagement in Knock, the RM should review these reports.
What are the Raw Data Report, Activity Report, Engagement Report, Loss Reasons Report?
The allowable range of pH levels for the pool and the ideal range.
What is Range of 7.0-7.8 and ideal range of 7.4-7.6?
The PO/IR KPI looks at this record in the operating system to determine if a PO is in compliance.
What is the Timestamps from the Operating System
On the NMHC 2024 rankings for 50 Largest Apartment Managers, this is where RPM currently ranks and is X rankings higher than previous year in 2023.
What is ranking #3, and 3 rankings higher than previous year of ranking #6 in 2023?
After navigating to the Month End Dashboard, this is the tab you select to upload property service contracts.
What is Property Legal Entities?