DC
What document will provide customers everything they need to know about personal banking fees and account details?
About our accounts and related services
What Hollywood movie star plays himself in Zombieland?
Bill Murray
Which band, group or artist is credited as the Best-Selling Artists worldwide?
The Beatles
A customer is requesting details of an incoming wire they recently received. What application do you use to access this information?
Digital Communications & Messaging > Applications - APEX (eReporting (ICN))
What was the name of the virtual pet simulation game that came in a tiny, egg-shaped electronic system and enabled users to eat, play with, and clean up after their pet?
Tamagotchi
A customer did not receive a tax slip for interest earned in their savings account. Can we request this information for the customer? If so, what procedure would you follow?
Yes!
Digital Communications & Messaging > Omni Secure - Investing > Tax - Duplicate/Amended T5, NR4 & Releve 3 (Term/Core) (Secured Message)
Aaron Sorkin won an Oscar for writing what 2010 drama about the creation of Facebook?
The Social Network
What is the name of the Rapper who does a featured guest appearance in Justin Bieber’s “Baby”?
Ludacris
Can we view a copy of the receipt for a transactions that took place within a branch?
Yes!
Digital Communications & Messaging > Applications - S3 Online Transaction Receipts
Who is the “Sesame Street” star who was tickled with laughter and became the Christmas 1996 must-have toy?
Elmo
A customer has noticed a pre-authorized debit on their account from a local gym after previously cancelling their membership. Can we assist with reversing this payment?
Yes!
Core - Process a Disputed Pre-Authorized Debit (PAD) ©
In The Matrix, does Neo take the blue pill or the red pill?
Red
Which DJ is rumored to own a collection of over 10 000 pairs of sneakers, including a range of Jordan Sneakers that have been designed in collaboration with this DJ?
DJ Khaled
What link would you provide a customer to review our customer problem resolution process?
Paste link in group chat within 30 seconds!!!
What plush toys did Ty Inc. sell that took over the world of toys in the 1990s?
Beanie Babies
A customer is receiving error code EMT412 when accepting an eTransfer. Where would you go to look up this error code and find a suggested resolution?
What flavor of Pop Tarts does Buddy the Elf use in his spaghetti in Elf?
Chocolate
What is the name of the rap Artist who has won four Grammy Awards as well as receiving nominations for five Golden Globe Awards and two Academy Awards?
SMMMMACK!
Will Smith
What host screen would you use to obtain the interest paid on a personal loan in 2021?
CCS EFIN
Loan - Interest Statement or Interest Paid Information (Secured Message)
What dance craze was popularized by Los Del Mar in the 1990s?
Macarena
What steps does a customer need to follow to obtain a direct deposit form within EasyWeb for their chequing account?
In what 1976 thriller does Robert De Niro famously say “You talkin’ to me?”
Taxi Driver
Which rock artist played drums for Nirvana, founded the Foo Fighters, and toured with Queens of the Stone Age?
Dave Grohl
List 3 things that would make someone ineligible for the $300 N2B Chequing Account offer?
What Nickelodeon animated show starred Tommy, Chuckie, and Angelica?
Rugrats