Check Processing Procedures & Endorsements
Certain types of checks that do not expire
What is state, federal, or government checks?
This should be confirmed when a customer deposits over $10,000 in cash.
The customer's relationship page and personal information.
Before making any decisions on a transaction you should do this.
What is- Research the customers full relationship?
You should do this when a customer's activity appears suspicious.
What is- Log a ticket in the use caution app.?
This should be done prior to receiving a new teller in your branch.
What is- Prepare and clean out desk/station?
A teller's limit for cashing checks for a non customer? This answer has 2 parts.
What is $500?
What is calling our customer to verify if check is over $1000?
An OFAC hit is received on a teller's search during the cashing of check for a non customer. This is what you should do.
What is- Identify that it is a true hit.
You should do this when a customer calls and asked to be unlocked from zelle.
Explain to the customer that they must come into a branch.
1st question that you should ask the customer when reviewing over a check presented that appears to look odd.
What is - Why are you receiving this check?
You should be completing this document when you are training your new teller.
What is- The continuation Training Checklist?
The first step a Head Teller should take when approving a check being presented by a fellow teller for deposit.
What is - Ask the teller if they have pulled up the information in navigator and director?
The length of time allowed for a CTR to be completed.
What is - 24 hours?
This is one thing you CAN complete for the customer over the phone.
What is- Complete a stop pay form
A customer deposits a large sum of cash on more than one occasion. His occupation says he is a parts salesman for Advance Auto. Your next step should be this.
You should stay with your new hire this long before allowing them to work independently?
What is - Two weeks?
A check is made payable to a business but is endorsed by the owner in their personal name. You should explain this to the customer.
What is - " Can you please endorse the business name as well due to the check being made payable to the business?"
A teller sends you an MIL for verification. What and when should you complete the process?
What is- verifying the correct customer was pulled in, the information is correct, and the DL state and # is added during the transaction.
A customer you are familiar with and has over $200,000 available in checking, presents a check for cashing made payable to their spouse for $50. The spouse is not on the account, but has endorsed the check correctly. You should explain what to the customer?
Typically we require the payee to be present, but bc of your relationship with us we are going to make an exception today.
An elderly customer is inquiring about a wire and wants to do a cash withdrawal. While retrieving the customer's signature to verify, you should also play close attention to this.
What is- previous transactions and history?
This trancode should be used when paying off and closing a DDL with an oustanding balance.
What is- 032?
You are presented with a check made payable to the Estate of John Doe. The endorsement should read this way.
What is - Estate of John Doe
Jane Smith PR
A customer wants to purchase a cashier's check on behalf of someone else. Your response should be this.
What is- Unfortunately, the remitter must have an active account, present, and must be the purchaser.
A customer you are NOT familiar with comes in to deposit a large cashier's check in the amount of $20,000. After researching you realize the customer has been with us 40 years and has an account in good standing, but not quite enough to cover the check. Your next step should be this.
What is- Call the bank who issued the cashier's check and verify funds.
An elderly customer inquires about wire fees and wants to complete a large cash withdrawal. While retrieving the customer's signature to verify, you should pay close attention to this.
What is- Other recent withdrawals, wires, or deposits.
This is the # 1 thing you can do to be an impactful leader to your tellers.
What is- Lead by example?