SYSTEMS
This system is used to review changes made on an account
What is PartnerCare
This is the acronym for paying transactions without contacting the customer and no suspicious activity
What is ADNF
The client says they are sending funds to their fiancé they have been with for 2 months.
What is a ROMANCE SCAM
These are the 5 DE managers
WHO IS JESS, COURTNEY, FITZ, EVERETT, KENISHA
When suspecting scam, you are required to suspend online banking
FALSE
This system is used to check incoming wire transfers
What is Gin
The client says they are purchasing an apartment in Colombia, they have not seen it in person, but says their brother lives in Colombia and has seen the apartment. You read the scam disclosure and pay it. This is your change step
What is CLIENT CONFIRMED NO FRAUD, SUSPECTED SCAM (CCNF SS)
The client receives a call from someone claiming to be bank of America and they tell the client there is fraud on their account and they need to move the funds to a safe account
What is BOFA IMPERSONATOR
This is the name of the program Ethan Kinderman kickstarted
What is Mentoring for Success (MFS)
If the payee is already linked to suspected scam or fraud, you can not approve the transaction
FALSE
This system is used to verify bank of America representatives on a call
What is AVS
You pull a DCD decline alert, you make an outbound call to the client, the client says they did the transfer. This is your change step
WHAT IS SUSPECTED FRAUD
The scammer convinced our client they received excess funds and are instructing the victim to wire the disputed amount
What is REFUND SCAM
This is the monthly email that gets sent out about current trends and policy updates
What is Hot Off the Press (Hot Topics)
You can search back 7 years in IMAGEVIEW for results
TRUE
This system is used to put in referrals for suspicious accounts
What is TRMS
It is too early to call the client and you suspect the true client is not making the transaction. This is your change step
WHAT IS PEND FOLLOW UP SUSPECTED FRAUD?
This scam is a common trend lately and has been given a specific nickname. The scam involves crypto and can take months before the client realizes they were scammed/the money gone.
WHAT IS THE PIG-BUTCHER SCAM
These are 5 HRRS not on Team Styles (or OJT coaches)
Angela Tilley, Laura Hopkinson, Shaun Sullivan, Matthew Balasi, Julie Baughman, Mike Mckenna, Ethan Kinderman, Alex Washburn, Chris Garniewski, Belle Schuele, Michael Waterfield,
If you called the client AND left a voicemail, you do NOT need to send an email
FALSE (you have to email them)
This system is used to view an original image of a mobile deposit check
What is MRD Tool
You have an inbound call for an alert in the elevated high risk queue. This is your change step
What is FOLLOW UP
Law enforcement is contacting clients and threatening to arrest or deport the customer If they don’t pay fabricated legal fees
WHAT IS THE GOVERNMENT SCAM
This is a metric used to show how many alerts you are blocking that come back as fraud or scam.
What is BLOCK SUCCESS RATE
You can accept a call from the FINANCIAL CENTER on the customer’s phone number
TRUE