An employee (Internal Customer) calls into DCFP and states "Connect Us isn't available." You proceed to ask for SID. What other information needs to be verified?
Employee Name and Manager Name/Mail Code
100
What is the term to describe when you believe a fraudster is attempting to get all of a customer’s information to gain complete control of their account?
Account Takeover ATO
100
What is the only department in which you can assist in reopening a card that was closed out in error?
Claims
100
What is the definition of an ATM denial code 53?
Invalid Pin
100
You are trying to reach a customer and all phone numbers on file are disconnected, what system would you use to pull up the last reported phone number for a customer?
Fast Data
200
Please list three items we only need Low Risk authentication for?
Account Balance
Verify Transactions
Unblock a card or remove authorization prohibited
Close a debit card
Debit card limit inquiry
Pin mailer
Rush card to address on file
Memo hold release 499 or less
200
What type of card cannot be used for rentals?
Liquid Card
200
If taser is down, how long do you tell the customer it takes to receive the provisional credit back into the account?
24 Hours
200
What is the definition of a POS Denial Code 57?
Lost or Stolen Card Status
200
I am your go to system when sending a card to an alternate address.
CMM
300
A customer is requesting a new pin number be sent out and hasn’t had any demo changes in the last 30 days. What type of authentication is required to send that out?
Low risk authentication
300
You receive a call from a non chase customer saying that we have been calling them trying to verify transactions for a customer and the number we are calling is not correct. Where do you email the Wrong Number Template to?
ACLP
300
Due to excessive declines, a customer requests a 3 month travel suspension form June 9 to September 9. Are you required to get resolutions approval if cvv and exp date is verified and customer is already high risked OOW.
Yes
300
What is the definition of an ATM denial code 58?
Insufficient Funds
300
Your constantly asking escalations to remove people from an account so you may enter.
Falcon
400
If a customer needs a memo hold release for a $10,000.00 transaction what type of authentication is required?
Expert Authentication
400
What is the only type of account that cannot have the limits on the debit card increased?
Access Checking
400
A customer has fraud on their debit card. 2 of the fraud transactions that went through were billed out of Kansas, and 2 of the fraud transactions that did NOT go through were billed out of GB (United Kingdom); after marking ALL the fraud transactions in Taser, will the customer require a CHL (Card Holder Letter)?
No
400
What is the definition of an ATM Denial Code 98?
AVS Fail (wrong zip code entry)
400
Earlier in the day, a customer’s card was closed due to fraud. The customer is calling back because he now remembers the charge and wants the card reopened, but you are unable to see if it was closed by DCFP because CMM is down. What system would you use to locate the operator’s standard that did the closing?
Customer Assist
500
A customer requests a temporary POS limit increase of $21,000. What highest authority must approve this increase?
Resolution/ Escalations or Team lead
500
What is the only type of transaction that can have a stop payment placed on it?
Moto 2 (recurring)
500
For a temporary limit increase, name the 5 requirements that must be notated in taser.
Amount, Timeframe, Coll/Available Bal, Demo changes, cvv/exp date
500
What is the definition of a POS Denial Code 64?
Bad Track Data (defective magnetic strip or terminal not reading card properly)
500
My ability to inhibit your work efficiency without my access is SHOCKING...