Procedures
Updating TRR/PCRP, Advance Directive, MH Consent to Services, and SDOH
What is a Non Billable Note
Clint turns 18 and is re-assigned to your caseload, CMs coordinate to update ppw and ensure continuity of care
What is C&A to AMH Transition
To be completed with every face to face service provided to assess SI
What is CSSRS
Client has come through intake and needs an initial appt with the provider.
What is Eval Line 940-312-2186
Release of Information & Uploading documents to client's charts.
Who is Candace Page-Lyons or Med Rec Crew
Coordinating resources and/or services for client internally or externally
What is Care Coordination
Staff completes PCRP, additional ROIs, referrals, and builds rapport with client
What is Initial CM Appt
Completed annually to confirm agreement with receiving services
What is Consent to MH Services
Missed multiple provider appts, has medications concerns, experiencing side effects from medication, needs a supply of medication prior to discharge
What is Nurse Line 940-381-5000 Option 2
Client track downs via HMIS, Supported housing, Connections, and TCOMMII
Who is John Akers
LOC1 or LOC2 following up on resources previously provided, addressing any concerns, confirming current medications, verifying provider appt is scheduled, schedule next CM appt
What is CM Routine
Client expresses financial need, staff completes budgeting form, client provides feedback from community resources accessed, staff gathers supplemental documentation from client, staff consults with PM for approval
What is Flex Fund
Documentation to be completed by a legal representative in the event the client becomes incapacitated and unable to coordinate their own care or make decisions for themselves. Center staff are only to confirm if they have this in place.
What is Advance Directive
An individual expresses interest in services while at ODB
What is Intake Line 940-381-5000 option 2
Client is in jail or in the hospital
What is liasions@dentonmhmr.org or jailtransitions@dentonmhmr.org
LOC3 client following up on resources provided, utilizing approved curriculum, addressing concerns, verifying current medication, ensuring provider and next CM appt are scheduled
What is Psych Rehab
Client requests documentation from provider, staff completes ROI for the receiving agency with Dx box checked, staff ensures the basics of the document are completed by client prior to submitting, staff explains the 2 week turnaround time for completion and how to follow up, staff emails to dedicated email/Sarah Yeoman and CC's PM
What is Clinicpaperwork
Completed annually to address socioeconomic status, education, access to healthcare, physical environment (housing, transportation, food), and social and community context.
What is SDOH
Client or entity (ROI on file) is requesting medical information
What is Medical Records phone 940-565-5267 or fax 940-565-0930
Clients with copay or prescription assistance needs
Who is Sarah Yeoman or PAP
Clients who are agreeable to this service ongoing for budgeting, self care, coping, etc
What is Skills Training
Client expresses risk or deterioration, staff completes triage form and emails to screening, Staff calls triage phone holder to staff client
What is crisis workflow
Completed by Consumer Benefits to address client's financials
What is CCA
Client is expressing risk and needs to be assessed
What is Triage Phone Holder 940-594-1023
Scheduling provider appts
Who is Front Desk