Core Values
A volunteer notices the youth area is extra messy after lunch and jumps in to help the youth clean up without being asked, making sure participants have a safe, welcoming space.
What is Servant Leadership?
Sharra is scheduled for a 4:00 PM park shift. She shows up at 3:45 PM wearing supportive, closed-toe sneakers and a comfortable C.A.V.E. shirt. Which two great volunteer habits is Sharra demonstrating?
What are arriving 15 minutes early and wearing proper closed-toe footwear?
C.A.V.E.'s reporting motto is "See Something, ______ Something.
what is Say?
The quick team meeting at the start of every shift is called the pre-shift ______.
What is Huddle?
What executive email address should be cc'd to receive all formal written incident reports, safety escalations, and self-reporting?
What is executives@enterthecave.org?
When a youth seems frustrated at check-in, C.A.V.E. volunteers do not make assumptions; instead, they practice active listening to meet him/her where they are.
What is Understanding?
When Marcus picks out his volunteer shirt and pants for an outdoor youth shift, he makes sure his outfit is respectful and covers his breast/chest, belly, and buttocks area. Marcus is proudly upholding C.A.V.E.'s _________ policy!
What is No 3 B's?
To ensure every volunteer-youth interaction is fully visible and safe, C.A.V.E. strictly practices the Rule of Three. What simple staffing setup satisfies this rule during a shift?
What is having at least two adults present with one youth (or one adult with two youth in visible spaces)?
Volunteers have access to food, drinks, and snacks at events!
What is True?
If an unexpected safety concern or incident occurs on site, when must you verbally notify a team lead, and within how many hours must the written report be submitted?
What is verbally immediately, and written within 24 hours?
Managing your body language, regulating your tone before speaking in tense moments, and confirming your message was received accurately.
What is Effective Communication?
When adverse weather occurs before an outdoor shift, C.A.V.E. will notify volunteers immediately via text or phone; if you have not received a message, you should expect the event is ________.
What is proceeding as scheduled/on?
A community partner asks if they can take extra supplies or equipment home for a personal project after a shift. You should ________
What is explain that C.A.V.E. assets and supplies cannot be taken or promised without official leadership approval (or direct them to a C.A.V.E. lead/director)?
The official app C.A.V.E. volunteers use to check into shifts and log their volunteer hours?
What is POINT?
Where do you direct a guest who wants to leave a review, donate, or get involved?
What is the registration table or website?
Being authentic, avoiding false promises, and aligning your daily actions with your true character highlights a high level of ________.
What is integrity?
Jordan realizes a new work conflict overlaps with next week's shift. Instead of waiting until the last minute, he reaches out to his Department Lead immediately to let them know. Why is Jordan's proactive communication so helpful?
What is it gives the team time to adjust coverage and keeps events fully safe and well-staffed?
A physical altercation occurs at the site resulting in a severe medical incident. What is a your immediate primary responsibility before anything else?
What is alert emergency services then the Leader?
When you need a quick restroom, water break, or answer a call, what must you get from a fellow volunteer or team lead before stepping away?
What is clear confirmed relief?
When greeted by a community member or participant at an event, what is the standard C.A.V.E. welcome?
What is a warm smile and or enthusiastic greeting?
The Digital Media Team and PR Team meet post-event to create event highlights and social media content. During their debrief, they openly discuss "What worked, what got in the way, and what can we try differently?" to build high-impact content together.
What is Collaboration?
When a volunteer experiences an unexpected life event and misses a shift, C.A.V.E. doesn't jump to penalties. Instead, leadership reaches out for a Supportive Check-In to do what?
What is identify underlying barriers (like transportation or scheduling) and help support the volunteer?
A news reporter or media camera crew arrives at a shift and asks a volunteer for an on-camera interview about the event. What is the mandatory step the volunteer must take?
What is directing the reporter directly to the designated C.A.V.E. Executive team?
Once the shift ends and distribution closes, what final team effort ensures the facility is left better than we found it?
What is a walk through of the event space?
At every shift, we should always remember to have ________.
What is fun?