Tablet Maintenance
This application must be used by PICs to report unresolved tablet issues to initiate troubleshooting or repair.
What is the Comm Center application?
FSCA staff perform this procedure to verify that tablets with reported sound issues have a functional headphone jack.
What is Audio testing?
This education platform is designed to provide incarcerated individuals with access to educational and reentry resources through tablets.
What is Edovo?
Family and friends must use this digital resource to purchase stamps for eMessaging services.
What is the Securus Mobile app or website?
This organization created the Pando app to deliver faith-based messages and improve mental health for incarcerated individuals.
What is God Behind Bars?
Staff must inspect for this before leaving the A station during the collection process.
What is contraband?
This tool allows staff to test connectivity and functionality issues before requesting a tablet for reassignment
What is the Help application?
This course prepares individuals for employment by teaching them vital job-seeking and workplace skills.
What is Work Essentials™?
How many Facilities will we pilot the e-messaging app in?
What is one female, and one male facility?
Incarcerated individuals can use this feature to submit anonymous prayer requests.
What is the Prayer Wall?
Damaged tablets must be documented with these three details for the inventory tracker.
What are the last use date, facility, and assignment details?
A systematic action initiated by staff to assess unresolved or hidden device issues before determining usability or repairability.
What is troubleshooting to confirm and identify unlisted issues?
Edovo's primary focus is on these two key areas, ensuring individuals are better prepared for life after incarceration.
What are education and rehabilitation?
This feature ensures that flagged words in eMessages are automatically highlighted and routed for review.
What is the Word Watch List?
This feature allows users to automatically receive relevant messages based on their spiritual and mental health needs.
What is personalized content recommendation?
This action ensures the damaged tablet and user information are formally logged for reference
What is updating the inmate lookup sheet?
A maintenance issue that impacts connectivity, potentially causing widespread functionality loss, and requires urgent documentation and review.
What is a charging port issue?
This course aims to eliminate the need for remedial college classes by preparing students for entrance exams.
What is College Essentials™?
Staff rely on this dashboard to track and review all flagged communications, including messages, photos, and videos.
What is the Facility System Dashboard?
The Pando app tracks progress using these achievement levels.
What are bronze, silver, gold, and platinum?
The dual-step procedure that involves removing a device from operational circulation and banning the associated individual from future usage.
What is decommissioning the tablet and rejecting the user from further use?
How much was the cost of the Essential Education
What is 18000
Edovo offers courses that help individuals prepare for these standardized exams, essential for advancing their education.
What are GED® and HiSET®?
2025 Goals
Watching this type of content helps users meet their progress goals
What are sermons and leadership videos?