Card Delivery
Does cx have to be high-risk authenticated to request card after completing a L&S?
What is No?
*Advice agent they can send card but cx must tell agent their address for confirmation. KYC confirmation on agent's end is high risk, so we cannot proceed with confirming address unless cx states it first.
True or False: Easyweb reset & registration is considered high-risk
What is True?
What TSYS screen is used to cancel a card request?
What is RCRD?
*Refer to request/cancel a card request procedure
When do easyweb/easyline resets expire?
What is they do not?
*While temporary EasyWeb & EasyLine passwords do not expire, please encourage customers to login within 72 hours as password provided by TD do not meet the password requirement
True or False: US Dollar Pin Mailers are sent on the same screen as Canadian Dollar Pin Mailers
Bonus: What screen is used?
What is False?
*US Dollar Pin Mailers are sent out via TSYS screen RPIN
True or False: Agents must call r/o to remove connect ID on previous virtual access card
What is False?
Refer agent to procedure "EasyWeb - Connect ID - Merge / Find / Correct" which can be found under step 7b in "Access Card - Issue Card for EasyWeb Use Only" procedure
Cx has lost their card & wants to do a product transfer in the same call. What is the correct order?
What is L&S (no card request) -> Product Transfer (with new card number) -> Request Plastic (if workflow is not prompted after product transfer)?
Cx is required to enter code for two-step verification & is calling to state they dont have the phone number shown anymore. What procedure can be used to assist?
What is "EasyWeb - Registration/Reset/Remove"
*Refer to Two-Step Verification Reset in step 3
Cx is travelling & has fraud present. Lp advises cx we must complete L&S & send out card but cx doesnt want another card & wants to escalate. What can we do?
What is place a cw08?
*System generated; refers transactions except for CHIP-PIN and Tap; compromised accounts
Note: Client should be advised to call back and initiate fraud claim, if fraud transaction is present when this is used.
What are some examples that ATO has taken place via easyweb?
Bonus: Name 2 examples
What is
1) different IP address
2) geographic location
3) login pass/fail attempts
4) OTP requests & pass/fails
5) reset password change