Physiological Signs of Anger
Raised areas that appear on the skin that can emerge when you become angry
What is Goosebumps?
True or False:
Raising your voice is a sign of agitation.
TRUE.
True or False:
Anger follows a predictable pattern.
True.
This is the first stage of behavior escalation.
What is calm?
True or False:
Yelling and screaming at the person will help de-escalate the situation
FALSE.
Yelling and screaming will escalate the situation.
What is breathing rate?
Yelling, cursing, belittling, blaming, shaming are all examples of which sign of agitation.
Verbal Abuse.
This aspect of communication has the most influence.
What is Non-Verbal Communication?
The stage where the person is increasingly unfocused and upset.
What is Agitation?
How do you receive abusive words and curses from an agitated person?
Do not take them personally, do not become defensive.
Reflect that what they are going through is difficult and that you are here to help/answer informative questions.
True or False:
Your muscles relax as a result of anger.
FALSE!
Your muscles tense up when you become angry.
The salty, colorless liquid that excretes through the skin, esp. when you are hot or agitated.
What is sweat?
True or False:
Opportunities of De-escalation are present at every stage of anger.
TRUE!
True or False:
De-escalation is the last stage of behavior escalation.
FALSE!
De-escalation is the second to last stage.
Recovery is the last stage.
True or False:
To de-escalate, you must answer ALL of the agitated person's questions.
FALSE.
Answering information questions will be helpful.
Do not answer abusive/accusatory questions.
Speaking or say part of a word with difficulty, esp. by repeating it several times or by pausing before it
What is stuttering?
A high-pitched voice, slow speech, and pacing are all signs of agitation.
False!
High-pitched voice and pacing are signs of agitation. Rapid speech, not slow speech, is another sign of agitation.
True or False:
Anger is always due to the situation occurring at the moment in real time.
FALSE!
Anger may be about something other than the situation at hand for example, poor sleep or fight at home or illness... etc.
The stage where the person is out of control and exhibits severe behaviors.
What is the Peak?
The first two things you should be aware of before beginning a de-escalation.
How YOU are feeling, and safety in the environment?
Body parts can feel hot OR cold when angry.
TRUE!
Depending on the body part and person, you can feel either hot or cold within the time you are angry.
When it comes to hands, agitation can shows in at least 3 ways including:
Balled fists, excessive hand gestures, and fidgeting.
What is tone of voice?
The stage that leads the person to escalate because he or she is experiencing unresolved conflicts.
What is the Trigger Stage?
What should we empathize with to demonstrate that we are listening to their concerns?
We must empathize with the feelings but not the behavior.