Escalators
Escalators engage what "animal" in another person's brain?
What is The Guard Dog
De-escalators engage who/what in another person's brain?
What is The Professor
Trauma reduces what in the brain?
What is Grey Matter?
The first what of conflict is the most important?
What is the first five seconds
Slow is smooth, Smooth is what?
What is fast?
What are the two most important types of escaltors?
What are Threats and Disrespect
What are the two most important types of De-Escaltors?
What are Safety and Respect
What happens to the amygdala of someone experiencing trauma?
What is makes it hyperactive
Emotional dysregulation leads to what two things?
Increased anger and "reactive" aggression
What is before?
What part of the brain do "Escalators" activate?
What is the Amygdala
What part of the brain is associated with de-escalators?
What is the Pre-Frontal Cortex
What happens to the connection between the amygdala and the prefrontal cortex during trauma?
What is the connection is weakened
Hyperarousal makes you have trouble doing what after becoming upset?
Calming down
Where should you ask someone to speak with you during conflict?
What is in a less public setting, away from others who can hear you
What neurochemicals are associated with the part of the brain that is activated during escalation?
What is Adrenaline and Cortisol
What neurochemicals are associated with the part of the brain that is active during de-escalation?
What are Serotonin, Dopamine, and Oxytocin
What are the four impacts of trauma on conflict?
What are Hypervigilance, Misperceiving threat stimuli, emotional dysregulation, and hyperarousal
What are the three stages of conflict?
Pre-conflict, conflict, crisis
What angle should you stand at to the other person during de-escalation?
What is a 15 degree angle/stance
What four responses is "The Guard Dog" associated with? What four things are controlled by "The Guard Dog" in a person's brain?
What is Fight/Flight, Emotional response, Impulsivity, and an Increase in Fear
What four responses is "The Professor" associated with? What four things are controlled by "The Professor" in a person's brain?
What are rational decision making, self control, increased trust and empathy, reduced anger and aggression
What is the term for when someone is already in a heightened state of tension before an issue arises?
What is Hypervigilance?
What should you be focused on during the crisis stage of conflict?
Safety
What is the goal during the first 5 seconds of conflict?
What is to set the direction of the conflict?