Transcripts
FERPA & QA
Payments
Courses
Mystery
100
The timeframe that an official HS transcript evaluation takes.
What is 3-5 business days?
100
The 2 things that a DEC needs to do before ending a call.
What is offering help and expressing gratitude?
100
The tuition cost for each DE course.
What is $210.00?
100
The place where a DEC can check if a class has a pre-requisite?
What is the DE Website?
100
The amount of times a DEC needs to contact a student that is no longer responding?
What is 7 times?
200
The process used to send out GCU official transcripts.
What is physical mail?
200
The statement that needs to be re-stated anytime a new person joins a call.
What is the QA Disclaimer?
200
The 2 options students have when it comes time to pre-pay for their course.
What is the student portal and over the phone?
200
The minimum score a student needs on the Math PE to place into MAT-144.
What is a 70%?
200
The sport that Bianca likes to play on the weekends!
What is golf? 
300
The email address that handles the evaluations of official HS transcripts.
What is SchoolTranscripts@gcu.edu?
300
The process a DEC should take if they suspect they are speaking to someone trying to impersonate the student.
What is end the call and email the student to confirm?
300
The item that will be added to a student's ledger in weeks 1-2 of their course.
What is sales tax?
300
Which of the below courses has an additional course materials fee?
CST-105 or BIT-200
What is CST-105?
300
The name of Sarah's dog...
What is Zeus? 
400
The cost of an overnight transcript request.
What is $43.00?
400
True or False - If a parent has a SIRF on-file, they have access to all of the student's educational information.
What is false?
400
The refund amount a student would receive for dropping the course in Week 3.
What is $0.00?
400
The 2 places a DEC can check for course start dates.
What are CampusVue & DE Website?
400
The limit of classes a DE student can take in total.
What is 15?
500
The 3 things needed to consider a HS transcript official.
What are signature, date, and email coming from HS.
500
The question a DEC should always ask when taking calls from the Student Contact Center?
What is "has the student been verified"?
500
Why does the DE ledger not show a balance due for upcoming courses?
We work on a pre-payment system so the student will not be charged for the course until they are registered.
500
The 2 type of outside credits GCU will accept for transfer.
What are CLEP, AP, and DE courses?
500
The step needed to reset a parent's SIRF password.
What is sign a new SIRF?