Case Work
What is the first step in starting a case?
Change status to "In Progress"
What system is used to start a case?
SharePoint
What is MC
What is VQ
Voluntary Quit
What do we do if there is conflicting information?
Call the clmt/ER
Where do we locate the case issue, besides SharePoint?
CUBS
What system has all necessary documents in completing a DE4365FF case?
Infoimage
Who is the initiator in MC?
The Employer
Who is the initiator with VQ?
The Claimant
If the DE4365FF has been received, do we call the clmt?
No
Do we use the EDDCAN or SSN to lookup clmt information in InfoImage?
SSN
What two systems work together to process claim information?
CUBS and OTECH(SCDB)
Mary got upset with a customer yelling at her, so Mary threw a bottle of water on her. What RD applies?
MC390F
Jerry moves from Sacramento to Lancaster, but there is no BestBuy in Lancaster and Jerry quits his job before moving. What is the RD?
VQ150CC
Do we call the ER if an 1101SIDES and 1101CZ was sent but not returned?
Yes
The next day.
CUBS
George took home some office supplies, what RD code would apply?
MC485G
Ella gives her letter of resignation for 8/21/2022 on 8/15/2022, but the ER discharges Ella on 8/15/2022 and pays her up to 8/21/2022. What is the RD code?
VQ135H
What is an acceptable situation to call the clmt/er?
Conflicting information or the need to clarify
What is the LOO button used for?
To view any completed or upcoming appointments
What system stores and issues legal notices sent to clmt/er?
OTECH(SDCB)
Alina has to drive a company vehicle, but over the weekend she got another DUI and lost her license. What RD applies?
MC350C
Alan receives a pay decrease from $32.00/hr to $27.00/hr and he is not happy about it so he quits. What is the RD?
VQ500B
What happens if DE4365FF is returned by postal mail?
Call clmt for phone interview/request reissue of DE4365FF form/schedule an interview