Huddle Pack
Based on our latest huddle pack for CAP Standard Annotation, what has been the change effective last week?
Closing remarks/footer/ adding *** CAP *** at the end of the annotation
Based on the latest IR update, when we request an IR for the first time and customer replied on October 24, when should the customer call us back?
After 72 hours or after 3 days, October 27
What is the coverage of our next PBSM schedule?
Week 48 to Week 3 of 2024 or
November 24 to January 18
Top Box - 4 and 5 star
Bottom Box - 1 and 2 star
Christmas and New Year will fall on what day?
Wednesday
Based on our IR huddle pack, the changes in our IR policy took effect starting when?
October 15 PST, October 16 MNL
What is the blurb to use if the customer is contacting us for the first time after someone requested for 3-DI (IR submitted) but 3 days is not yet over?
cap_IR_investigation_ongoing – if the customer is contacting for the first time
What is the role of Arman Joseph Villamor in CAP/Amazon?
Senior Operations Manager, the manager of all Operations Manager of CAP
Quality/PA/Global Audit
What is the first hotel in the Philippines?
The Manila Hotel: The Manila Hotel prides itself as the oldest premiere hotel in the Philippines. When the hotel opened in July 4, 1912 it represented the epitome of colonial class and luxury.
Based on our Email Huddle Pack, what do the CSA need to do if they missed to send an email?
Immediately report to any team manager, team manager to leave annotation
What is the difference between PRICE MATCHING and PRICE HONOR?
Price Match - deny
Price Honor - if Amazon error, if given the 3 scenarios, we can give exception
PBSM is an acronym that means?
Preference Based Scheduling Method
https://w.amazon.com/bin/view/CSWWCP/Workflow/WWWF_Standardization/Scheduling_PBSM/
Give the ACHT target for all contact channels.
Voice - 8.67, Chat - 8.50, Email 11.19
The _________ has been the currency of Vietnam since 3 May 1978.
Dong / Vietnamese dong