Legacy Options
True or False:
An owner can deposit a sister resort.
True, sister resorts may be used when depositing.
Knowledge: Florida Club
An owner calls in to see what new options we have with the abound program. He wants to see if with the program we can offer him some locations Mexico. What would we advise the owner?
Yes, with the abound program now we have 3 Westin resorts that we can book with club points.
Extra options: hotels and luxury residences has some hotel options in Mexico too.
Knowledge: TMVC Resorts by Location
True or False: Owners can use holding points to issue golf certificates.
False:
Knowledge: Golf Certificates General Information
Owner wants to know what are the different ways he can book Oct 15 2024 for 3 nights at Royal Hawaiian Luxury Collection Resort. What will we advise the owner?
After checking Associate Console, it looks like the 3 nights fall in the blackout dates for this hotel so we would not be able to book it with club points but we can help the owner searching for availability using Bonvoy points and/or out of pocket rate.
What is the election deadline for a Presidential Owner?
October 31 of the prior year of usage.
Knowledge: Election Deadline/Posting
What is the difference between Vacation Club Rental Discount and a Short-Notice Reservation Discount?
Rental discount is a out of pocket rate. ALL owner levels are eligible for a discounted rate.
Short-Notice discount reservations are with club points. Only Executive, Presidential and Chairman's Club are entitled to a discount when booking at 60 or 30 days prior to arrival.
Knowledge: Abound Owner Benefits At-a-Glance
What are 2 type of partner bookings that are NOT covered by Travelx?
Cruises and Collette tours
What is point premium?
Those with a Benefit Level of Owner have the opportunity to make reservations in the 13 month window by adding 20% to the required Club Points total; this is referred to as a Point Premium.
An owner calls to modify his week reservation. He won't be able to travel this year anymore so he wants to see if we can deposit that same week he has reserved to II. He does have an active account with II and his reservation is more than 60 days out but he does not have his week enrolled. Can we deposit his week? Is there any fees involved?
Yes, we can. He has an active account with II and since we are not modifying the date we would be waiving the $45 dollar fee.
An executive owner decides to elect their 2025 week, they ask when is their banking deadline and for how long will they be good for. What will we advise the owner?
Banking deadline: 4 months prior to end of use year. (Aug 31) and they will be good for one more use year. In this case they will expire Dec 31, 2026.
What should we do if an owner wants to cancel a hotel and luxury residences booking after the cancellation deadline in empower?
Note: If cancelling after the cancellation deadline in EMPOWER has passed, the reservation should be cancelled in EMPOWER, but not in TimeShareWare Enterprise, so the Points are not returned to the Owner's account.
A Chairman's Club owner calls in to request a $1000 car rental certificates to gift to his son since he will be taking a trip to Hawaii with his friends. What would we advise the owner?
Car rental certificates may not be transferred or gifted. Meaning we can only issue it under someone that is on the deed. If the son is on the deed we will be able to request it under his person account. If he is not on the deed than he would not be able to use the car rental certificates.
An owner calls in wanting to book at Marriott's Maui Ocean Club. They mentioned that they want a 2 bedroom unit with a full kitchen. They want to know which one out of the 2 Maui Ocean Clubs we recommend for them. What would we advise them?
Since it's important for the owner to have a full kitchen we should be recommending Maui Ocean Club Lahaina and Napili Towers since it's the one with full kitchens.
Knowledge: Marriott's Maui Ocean Club - Lahaina & Napili Towers Booking Notices
A Executive owner wants to trade the maximum club points he can to Bonvoy. He has 4,000 Annual Trust Points, 2,000 LoanPromo Points, 2,775 Elected Annual Points. All of the points expire on Dec 31, 2024. This will be the first time he converts so he wants to know the full information. What would we advise the owner?
2,600 annual trust points can be transferred. Executive owners can transfer 65% of their annual trust points. Final transaction. Deadline being Aug 31. 1:40 ratio.
What are the first 3 steps we need to verify with owners when they say they are missing a car rental certificate?
An Owner with Weeks with a January through December Use Year and Club Points with a March through February Use Year for the same Use Year need to get how many travel protections?
1.
We can offer to deposit or request first his M unit for him to check availability with II for Desert Springs Villas.
Extra: we can check if the week qualifies for the enrollment webinar and offer it to them.
An owner has 1,200 club points in holding account expiring at the end of the year. He is calling in for advise on what he can use them for. He mentions he is not making any other reservations but does have a reservation for Hawaii checking in 2 weeks. His family likes to golf, eat out, and might be needing to rent a car. What would we advise the owner?
Resort credits and travelx can be offered.
Knowledge: Holding Account
An owner is calling to get more info on Avis car rental certs. Owner will like to request certs with a value of $450 to use in the next 2 weeks. What will we advise?
Yes, we do offer certs of $150 and $300 that you can use in one reservation (Max 5 certs per res) but if you are looking to use it in the next 2 weeks it will not work since certs are issued 21 business days after ordering.
Knowledge: Avis and Budget Offering General Information
Mr. and Mrs. Stone call in to convert expiring annual club points to United airlines. They have 5K points expiring and each one has their own frequent flyer number. How many club points can we deposit to each frequent flyer number?
1,250 club points each.