When to Offer a Referral
When should a referral to DeafLEAD Advocates be offered?
During the action/safety planning stage if the Caller is a victim/survivor and feels unsatisfied.
What should you ask before collecting referral information?
"Is that okay?"
What is the VP number for DeafLEAD Advocacy?
(573) 303-5604
What must be documented in the CLR regarding referrals?
That the Caller is seeking further support from an advocate.
What is the first step in offering a referral?
Determine interest.
Which phrase appropriately offers a DeafLEAD referral?
"Would you like to receive this available resource?"
What is the correct email for DeafLEAD Advocacy?
advocacy@deaflead.org
What information must be collected for a referral?
Caller's name, state, VP/email, preferred time/day, and message safety.
What should you do if the Caller's name is not on the VA referral list?
Proceed normally with offering a referral.
What should you ask if the Caller is not in immediate danger?
"Is there a preferred safe day and time to leave a message?"
What should you provide if the last referral was within 6 months and the Caller hasn't heard back?
The Advocacy email and VP number.
Who should the CC inform after collecting referral information?
The On-Call Supervisor.
What should you do if the Caller's name is on the referral list?
Explore the situation.
What should you ask if the Caller is in immediate danger?
"When is it safe for an advocate to reach out to you soon?"
What is the time frame for VA team outreach?
8am-8pm CST.
Who completes the referral form?
The On-Call Supervisor.
When can a new referral be submitted?
If it's been longer than 6 months since the last referral.
Why is consent important before collecting referral information?
It respects Caller autonomy, safety, and confidentiality.
Why is identifying a safe time for outreach critical?
To protect the Caller's safety and confidentiality.
Why is accurate documentation essential in the referral process?
It ensures timely, safe, and appropriate follow-up.