Show:
General Info
Missing Equipment
Product Cancellation
My Sup
Collection Process
100
These are the Participation Qualification Terms.
What is Early Pay Off, Charge Offs, & Bankruptcy?
100
The Missing Equipment team recovers funds when missing equipment is disclosed after this has occurred.
What is repossession, total loss, or reinstatement?
100
These are the four ancillary products.
What is Gap, Warranty, Credit Life, & Credit Disability?
100
This tab is used to locate dealership information.
What is Contract Tab?
100
All notes must be placed here.
What is My Sup & Dealer Access Scorecard?
200
Dealer's have the ability to mark up buy rate by this # of points.
What is 2 points?
200
This is where missing equipment photos are located.
What is AUTO IMS?
200
The Product Cancellation team recovers funds on ancillary products when this has occurred.
What is repossession or total loss?
200
This tab is used to locate permanent notes on the account.
What is Activities Tab?
200
This system is used for collections.
What is My Sup?
300
This system is used by funding analysts to verify the information submitted by the dealer and the applicant is accurate.
What is CARS?
300
Name three types of missing equipment.
What is Navigation System, Sunroof, Alloy Wheels, Leather Seats, Spoiler, Rear Entertainment System, & Luggage Rack?
300
This is who submits a requests to the warranty company for a refund.
What is dealer?
300
This password is used to log into My Sup.
What is Network Password?
300
Sent letters can be viewed in these two places.
What is Optika & CARS?
400
SCUSA and the Dealership profit from the sell of this Service Contract.
What is S-Guard (Extended Service Warranty & GAP)?
400
Missing Equipment checks must be sent to the attention of this deparment.
What is Accounting?
400
This code represents that a Product Cancellation letter has been sent.
What is PCXL?
400
This is how you pull up a New Activity screen to disposition a call.
What is "Ctrl + A" and "Account - New Activity" ?
400
This is the mailing address where payments are sent.
What is 5201 Rufe Snow Dr #400; NRH, TX 76180?
500
Name the available programs (Dealers/Companies) SCUSA offers and/or partners with.
What is Santander Auto (San B), Chrysler Capital, Fifth Third Bank, Hyundai, NMAC, RoadLoans, DriveTime, CarMax?
500
The Missing Equipment amount is multiplied by this.
What is LTV (Loan To Value) Percentage?
500
Product Cancellation checks must be sent to the attention of this deparment.
What is Product Cancellation?
500
This tab is where the Applicant ID is located.
What is Misc Tab?
500
This is your collections contact regarding Missing Equipment or Product Cancellations.
What is Office Manager or Comptroller?