Sales
Onboarding
Search
TSS
Support
100

This is the internal resource we use for marketing and sales information.

What is the Marketing Collateral website?

100

This is the Salesforce case status when the JIRA ticket is created after the "Onboarding Call". 

What Status is 3A. Initial Mock?

100

Once the sale of SEO/SEM is completed, this person is responsible for creating the case in Salesforce for the search services.

Who is the Operations Manager?

100

The Salesforce case status for Onboarding, when TSS receives the "Tech Setup" case.

What is 1. Account/Billing Setup?

100

True or False: A site audit is completed for each dealer quarterly. 

True.

200

This website feature helps capture more traffic from mobile and tablet users.

What is responsive design?

200

The DMA schedules this event for the Onboarding Specialist, Web Designer (Builder), and SearchServices *if* purchased.

What is the "Onboarding Call"?

200

True or False: All dealers with SEM have campaigns created in Google and Bing Ads.

What is false?

(It is the dealer's decision whether to include Bing Ads)

200

This 3rd party partner is used for Domain purchases.

What is Network Solutions?

200

This is the case type for the support queue.

What is "CWS Support Queue"?

300

This is the most important part of the sales process.

What is the discovery?

300

This Salesforce case type is used to populate to the "DS | Onboarding" Dashboard for tracking.

What is the "New Dealer Setup"?

300

This tool is used for budget monitoring and report creation.

What is Ninja Cat?

300

The email for RV feed setup.

What is dealerhelp@rvtrader.com?

300

What section of the audit, reviews if the website is responsive.

What is "Best Practices"?

400

"I'm sure learning how you can gain more market share with a custom designed website that converts more traffic is worth 10 minutes of your time..." is an example of this.

What is an insurance statement?

400

This is the application the DMA uses to schedule the Onboarding call. 

What is Groove?

400

An SEO Boost is completed within this many days of a site going live.

What is 90?

400

True or False: All 3rd party setup is completed by TSS.

True.

400

The "Quarterly Website Review" covers Physical Website Review, Inventory, Best Practices and. 

What is Business Validation?

500

Dealer Services has this many sales territories.

What is one (my territory)?

500

The Onboarder adds the Search Specialist and Web Designer (Builder) to this event.

What is the "Onboading Call"?

500

These are three of the important pieces of information the search rep will uncover during the onboarding call.

What is the geographic area for targeting, primary brands, products, and the dealer's expectations from search?

500

The "site spin up" in the platform is completed when.

What is the domain purchase? 

500

Location count is covered in this section of the Quarterly Website Review.

What is Business Validation?