Intake
This is how many pieces of information need to be confirmed when verifying an account.
What is two?
This is the order in which we pick up calls to dispatch.
What is top to bottom?
In the Christmas movie "How The Grinch Stole Christmas", the Grinch was best described using these three words.
What are, "stink, stank, stunk"?
This is how we proceed during Intake when the Account Notes are blank.
What is follow the script and ask the caller?
In "It's A Wonderful Life", this happens every time a bell rings.
What is an angel gets its wings?
These two words follow "Silent Night" in the song of the same name.
What are "Holy Night"?
This actor voiced six different characters in "The Polar Express".
Who is Tom Hanks?
These types of interstates run South to North.
What are odd numbered interstates?
Steer-Endurance LHS
Drive-Endurance LHD
Trailer-Endurance LHT
For this account, the requested product for the Left Rear Outside (LRO) drive tire is ___________.
What is Endurance LHD?
Team Lead Channel advised to call dispatch for approval to expand to all Goodyear Dealers.
This is missing from the above notation.
What is the name of the person in the Team Lead Channel that gave the advisement?
In "Home Alone", the McCallisters are going on vacation to this city.
What is Paris?
When considering The Basics, this is unique to a Local Book Account.
What is confirming the company has an account with the shop?
These do not show up on the map.
What are mile markers?
In "A Christmas Carol" this character has the last name Scrooge.
Who is Ebenezer?
Santa Claus is based on this real life person.
Who is Saint Nicholas?
In addition to huddling the caller with the shop for pricing, this should be notated when setting up service for a Cash/Credit Card/Comm Check call.
What is the payment method and who is paying?
(Also accepted - If the credit card is on site and a matching ID)
These were Frosty's first words.
What are "Happy Birthday"?
In "Frosty The Snowman" when this was placed on Frosty's head, he began to dance around.
What is an old silk hat?
This Christmas decoration was originally made from strands of silver.
What is tinsel?
Driver/Kelly advised in the Huddle that the unit is against the fence, across from door 15, in the southwest corner of the yard. Driver/Kelly advised the unit is white with a red logo on the door.
Referencing the above information, these are the details that should be left in the comment section of the service ticket.
What is all?
This is the only line that must be commercial tire service. We may set up for passenger tires on the other lines.
What is FHQ/Goodyear Fleet HQ?
This is what we enter as the Estimated Billable time when the shop does not have/cannot provide Estimated Billable.
What is 2 hours?
When the breakdown location is a yard or physical address, in addition to the address we should be asking for this.
What is the name of the location?
St. Nicholas was born in this modern day country.
What is Turkey?
This actor played George Bailey in "It's A Wonderful Life".
Who is Jimmy Stewart?