Intake
Where do you look for any Pre-Approval instructions or requirements?
What are Account Notes
What is the only letter that doesn't appear in any US state name?
What three things are considered "The Basics"?
Repair Information, Billing information, and Breakdown Location.
Which US State has the most snow days per year?
What is Alaska
Which European country was said to invent hot dogs?
What is Germany
What are two different retread types?
What is Stock & Customer Owned
Which popular soft drink was originally created as a medicine in the 19th century?
What is Coca-Cola
How many contacts do we call per shop, afterhours, when the first does not answer.
What is three
Which US President was a big fan of hot Chocolate?
Who is Thomas Jefferson
Which country produces the most coffee in the world?
Brazil
True or False: We always ask the caller if they want a New or Retread tire.
What is False. (We follow account notes first if preferences are listed and follow scripting if not.)
True or False: Butterflies taste things with their wings.
What is False - butterflies taste with their feet
True or False: If the shop does not use the Smart Tech app, we do not have to advise them of the instructions in the script.
What is False
What is the fear of snow called?
What is Chionophobia (ky-oh-no-foh-bee-uh)
True or False: Ants can hold up to 5,000 times their body weight
What is True
We are required to ask for the ___ if any are listed before disconnecting the call.
What is Billing Requirements.
What country has the most pyramids in the world?
What is Sudan
What information do we provide a shop or tech within the voicemail after they do not answer a dispatch attempt.
Ticket number & callback number.
How much warmer can the inside of an igloo be compared to the outside air?
What is 70 degrees warmer
What animal's milk is pink?
What is a Hippo
On Odd-Numbered interstates, exits & mile markers (in most states) start at zero far ___
What is South
What color is the sunset on Mars?
What is blue
We never use the ___ decline without approval from a Team Lead.
What is Refusal to Service Customer
What animal freezes solid in the winter, and then thaws when it warms back up?
What is a Wood Frog
What was the first toy to be advertised on television?
What is Mr. Potato Head