Departments
Department that stocks and manages vehicle inventory.
What is sales?
The first step in the customer journey, where a warm welcome happens.
What is the Meet & Greet?
The person responsible for matching customers with the right vehicle based on the needs assessment.
The system used to track and follow up with customer leads.
The length of the internship program.
What is 10 weeks?
The department primarily responsible for customer retention.
What is service?
The test drive step where customers experience the vehicle in motion.
What is the world-class demo?
The person responsible for overseeing all sales operations.
Who is the General Sales Manager (GSM)?
The tool that manages car deals and paperwork.
What is Dealer Management System (DMS/Reynolds)?
Something you have to do every day when you get to work, leave for lunch, return from lunch, and leave for the day.
What is clock-in and clock-out?
The department that sells intangibles.
What is Finance & Insurance (F&I)?
The step where the salesperson identifies what the customer truly needs.
What is the needs assessment?
The liaison between the customer and the service technician when a vehicle needs repairs/maintenance.
Who is the service advisor?
The portal/website responsible for product training.
What is the manufacturer/OEM website?
The person assigned to interns for support and development.
What is a mentor?
The department that assists customers with accessories.
What is parts?
The evaluation of a customer's trade-in vehicle.
What is the trade appraisal?
The person responsible for finalizing trade-in offers.
The portal/website Hennessy uses for phone training for sales associates.
What is Alan Ram/Proactive Training Solutions?
The program top interns are eligible to join after graduation.
What is the Leadership Development Program (LDP)?
The department that generates the most gross profit for the dealership.
What is Finance & Insurance (F&I)?
The opportunity to gauge how the customer feels about the vehicle after the world-class demo.
What is the trial close?
The person responsible for initially building the value of intangibles on a vehicle.
Who is the sales associate?
The inventory resource that sends vehicle specs and info electronically to the customer.
What is CoVideo?
The standard(s) we hold all employees to, including interns!