Where Am I?
Where can you find the green and red flags for each scenario
Chase answers
What is the most used system for digital wallet
Admin Tool
What screen in VROL is used to find a transaction
Transaction Inquiry
What scenario suggests fraud on card present transactions when the customer has the card in their possesion
Counterfeit
What transaction code shows a merchant credit
517
What systems can you use to verify a 522(moto 2) transaction
CCS, TI, VISA, CA
Where would you check to see attempted transactions after card closure for account takeover
TI
How many disputes are allowed on a single account
35
What scenario suggest the customer was fraudulently induced into providing account access information
Third Party Inducement (TPI)
What transaction code shows a recurring transaction
522
IN LCRD/SCRD scenario, what system/screen do you verify an undisputed card present transaction
TI, transaction summary screen
How many days back should you go prior to the first disputed transaction while checking for digital wallet transactions?
30 days
What are the 2 motos that do not commonly have dispute rights
Moto 5 and Moto 6
What scenario suggest fraud on a card that was never received by the customer?
Non receipt of card (NRI)
What transaction code shows Provisional credit
514
Where can you confirm card closure
CMM, CCS, and CA
What systems are used to check if all transactions have been disputed with the token
VISA, TI, CCS
What statuses show that a dispute is still pending
DELIVERED / 100.00% ACQ LIABILITY/ PRE ARB RECEIVED
What scenario suggest fraud using a token ID and the customer does not have the device in their possession?
Lost/Stolen Digital Wallet (LSDW)
What transaction code shows a AFT (Signature Network Debit): or Payment Sent (Common for digital wallet)
537
What system(s) can you use to verify invalid pin attempts
TASER and TI
How do you verify that the customer did not share their sign on, password, or PIN
ERBE
What code is used to send an exception file
41-Lost Card Pick up
What scenario(s) suggest fraud using a token when the customer has the card and device in their possession
Digital Counterfeit (DCFT) and Account Takeover (ATO)
What transaction code shows a force posts debit transaction to account or condition preventing normal posting
056