Disputes
How long does FFB have to issue a client a provisional credit from the date of the dispute?
What is 7-10 business days?
How long are travel alerts good for?
What is 6 months?
Who is able to request a new debit card?
What is cardholder ONLY?
What is an alternative to "Hot Card"?
What is "compromised card"?
What is one way to see how a POS hold works?
What is Passport History screen?
Which type of dispute will receive provisional credit?
What is all disputes?
How long does a client have to call back and verify transactions through Falcon Fraud before they shut their card off?
What is 10 days?
How long does a debit card take to reach a client if it is mailed? (not rushed)
What is 7-10 business days?
What is a "provisional credit"?
What is when we credit the clients account, due to a dispute?
What do you click on to find the clients debit card?
What is passport icon(looks like a master card)?
How long does FFB have to complete an ATM fraud dispute?
What is 45 days?
What are four reasons a debit card may decline?
What is Visa suspected fraud, wrong ZIP code, restricted account, card not activated, NSF, CIF returned mail hold, chip error?
How long does a rushed card take to reach the client and can we send the card to a PO BOX rushed?
What is 3-5 business days and card can't be sent to PO Box because Fedex will not deliver to a PO Box.
What is an alternative to Pre-auth?
What is "pending"?
What is the limit of overdraft fees a client can receive per day?
What is 6 OD fees at $37.00 each?
How long can FFB internal fraud keep a fraud dispute open?
What is 90 days?
What risk factor code is used for lowering risk on a card?
What is C0M?
What are the steps to obtaining a rushed card for a client?
What is close current card--> order new card-->get SUP permission-> submit a service first request under deposit operations, rush card
What is an alternative to POS?
What is Point Of Sale?
What are the steps to add a new card in Argo?
what is Click the customer profile maintenance tab--> double click ATM/Debit card maintenance--> click to select Create New Card-->complete the ATM Debit card set up page--> Enter name on embossed line-->select Visa check card or ATM card-->select card stock for type of card.
FFB will reverse a provisional credit after _____ days of a denial letter being sent out.
What is 5 days?
What are the steps to reset a debit card failed PIN attempts in DPS?
What is Access and PIN settings--> Check the box next to RESET PIN FAIL COUNT--> Submit
What are the standard POS and ATM limits?
What is POS- $2500 and ATM $1010?
What are alternatives to memo debit and memo credit?
What is pending withdrawal and pending deposit?
What is the character limit for the embossed line of a debit card?
What is 21 characters?