All about the Benji's
The daily ATM withdrawal limit for consumer debit cards
$505.00 or $500.00
This is the screen where we can see if a member has an active debit card
Agreements tab (relationship profile)
Do debit cards help you build credit?
No, debit cards do not decrease or increase a credit score.
We can turn back on a card that has been closed.
No, once they are in closed status, the card can no longer be used.
ODP limit on a new account (60 days)
$250
The daily POS withdrawal limit for consumer debit cards
$5,000.00
How do we see how many debit cards a member has had?
Agreements, check off "Include Closed Agreements" box.
Will a member owe interest on debit card purchases?
No, because they are using their own money.
A member says their debit card isn't working. What are three questions we might ask the member?
Where were you trying to make a purchase or use it?
How much was the purchase?
When was the last time you used the card and it worked?
ODP limit after 60 days in good standings
$750
The fee for debit card reissues
$12
3
Another not-so-commonly used name for a debit card
Check card
A member can continue to use their debit card if there's suspected fraudulent transactions on their account.
False, debit card should be immediately closed if the transactions were done with the debit card information.
After how many days with a negative balance is their ODP turned off?
32 Days
The fee for expedited ATM/debit card orders
$27
Where do we go to see how many PIN tries a member has attempted?
Agreements, highlight card, click edit, DNA Card Services Desktop, Card PIN info.
Do debit cards have more or less protection from theft and fraud than credit cards?
Less protection. Credit cards have more protection from theft and fraud.
What are three ways a member can have their debit card turned off due to fraud?
1. In the branch
2. VB
3. Web24
What can happen when a member exceeds their ODP limit when they're trying to make a purchase with their debit card and they are opted in to Reg-E (extended coverage)?
The transaction will be declined because they are over their ODP limit.
Non-360 FCU bank/out of network ATM fee
$2
Where do we go to see debit card transaction history?
Agreements, highlight card, click edit, DNA Card Services Desktop, Transaction History.
Checking account
$____ is what a member could be held liable to repay if fraudulent debit card transactions were not reported within ____ business days of discovery.
$50; 2 business days
If the credit union is informed of potential fraud on a member's debit card within two days of discovery, the member will not be held liable for more than $50.
What is the least expensive overdraft protection option for members? What is the fee?
Overdraft Line of Credit - only charged interest on the amount borrowed, which is usually less than the $5 OD Source fee.