Transaction Response Codes
Process
Monetary Transactions
Ownership
Misc
100

The response code for an approved transaction

00 or 10/10-9052 (Partial amount)

100

What KeyPro are you going to use if the client wants to change the account the debit card is currently linked too?

Changing the Primary Funding Account on an ATM or Debit Card


100

Is refunding a Rush Delivery Fee considered a Monetary transaction? If so, what is the KeyPath to finding the KeyPro

Services - Debit Cards - Monetary Transactions - Refund Rush Delivery Fee

100

A minor (MIN) can have a debit card? Where can we find this information?

No - personal Accounts eligible for debit cards

100

These types of accounts can be added to an ATM or personal/business debit card - Where did you find this information?

  • checking (except for trust [living trusts], representative payee, and estate accounts)
  • savings
  • Key4Kids account

    Note: You can only add Key4Kids accounts to ATM cards belonging to the custodian on the Key4Kids account. You cannot add this account type to a debit card.

  • money market
  • Cash Reserve Credit
  • installment loan
  • credit card (for inquiry and transfer-to access only)
  • Key Equity Option account (for payments-only)
  • MLS accounts (for payments only)
200

The response code for insufficient funds

05-9119 or 06-9119

200

We would use the following KeyPro for this scenario -


 A charge posted to the client's account but the authorization still remains on the account because the actual charge is different from the authorized amount; client would like it removed

Reversing Personal and Business Debit Card Authorizations


200

Client is expecting a debit to be processed on a closed debit card - what is the first thing we are informing the client

Inform the client that if his/her checking account or debit card was closed when a debit comes through, Disputes will determine if the item should be charged back to the merchant or if the client's or branch's account should be debited. 

200

POA's can have their own debit cards? 


Yes, to a principal owner only. 

Note: If the owner of the account has a card, s/he may give the card to the POA for use; however, you cannot issue a card in the POA's name. 

200

What account type is attached to the World Debit Card? Where did you find this information?

Service - debit cards - 

Upgrading a Client's Card to a World Debit Mastercard


300

If a client received a replacement card, we will advise the client to activate the replacement card if we see this transaction code

05-9130 (CARD EXPIRED ON MASTER)

300

Can an expiration date be changed on a debit/ATM card? if so, what keypro are we using

Changing the Expiration Date on an ATM or Debit Card


300

How many Allpoint ATM's is Key currently partnered with? Where can we find this information within the Keypro's

  • KeyBank has entered into a partnership with the Allpoint ATM Network to provide fee-free ATM usage at 40,000 Allpoint ATMs nationwide for Key clients with an eligible checking product when they use their KeyBank debit card.
  • Services - Debit Cards - Monetary Transactions - Guidelines within Researching and refunding ATM surcharges due to a bank error
300

An estate account can have a debit card issued - if so, where can this information be found?

No

300

You receive Invalid Plastics Error - what process are we going to take

Step 7 - 


Service - debit cards - replacing debit cards

400

Code 05-0141 is a code for what decline and how may this decline be resolved

ADVANCE DEFENSE DECLINE - Review all activity with the client to make sure that there are no unauthorized transactions. If the client confirms all activity is legitimate, whitelist the card.

400

Can we change the primary funding account for a Hassle Free debit card? 

No - 

  • Only KeyBank Hassle-Free Accounts can be primary funding accounts for cards attached to KeyBank Hassle-Free Accounts.

found within the rules/guidelines

400

If a client wants to stop recurring transactions what process should we take to assist? Where can this answer be found? 

 clients requesting to stop payment on recurring transactions must have their current debit card closed and a new card issued.

Guidelines within 

Stopping Payments on a Recurring Debit Card Transaction

400

We can only issue debit cards to the following? Where can this information be found?

  • To an account owner in response to an oral or written request.
  • On a DDA that does not already have an existing card.
  • services - debit cards - opening a personal debit card - rules/guidelines
400

A permanent ATM withdrawal can be completed over the phone?

If it is an increase by $250.00 and no more it can be completed over the phone

500

What system can be used to look at declines for debit cards further

DAG UI

500

What KeyPro are you going to use if you try to activate an NDC in Quest but you receive an error that there is no card to activate BUT you see the card, it is not activated and the client wants this completed

Handling a Card Missing from a System


500

This system maintains recurring payment transactions by updating the card-on-file information at subscribing merchants when a client's debit card information, such as account number, expiration date, and CVC code, changes as banks reissue their cards.

Mastercard Automatic Biling Updater (ABU)

500
A debit card is issued the moment an account is opened? Where can this information be found?

No

services - debit cards - opening a personal debit card - step 3


500

What is NFC and what is it used for?

Contactless cards operate based on near-field communication (NFC) technology. 

Used for Contactless Payment