Disputes
How long does FFB have to issue a client a provisional credit from the date of the dispute?
What is 7-10 business days?
How long are travel alerts good for?
What is 6 months?
Who is able to request maintenance on a debit card?
What is cardholder ONLY or authorized account user Ex: Custodian, Rep Payee etc.
What is an alternative to "Hot Card"?
What is "closed card"?
What is Passport History screen?
Disputes are filed for what kind of debit card transactions?
What is all transactions, except for transactions that the client approved, i.e gift card fraud.
How long does a client have to call back and verify transactions through Falcon Fraud before the card is permanently closed?
What is 10 days?
Reasons a debit card may decline
What is suspected fraud, wrong zip code, restricted accounts, card not active, NSF, mail hold, chip error
What is an another phrase for "provisional credit"?
What is temporary credit?
T/F, if the client's address is correct you can mail then a new debit card low risk.
True. Debit cards can be ordered using low risk verification with no address change within 60 days.
How long does FFB have to complete an ATM fraud dispute?
What is 45 business days?
What is the code for declined transactions?
D
How long will a rushed card take to reach the client and can we send the card to a PO BOX rushed?
What is 2 business days and card can't be sent to PO Box because Fedex will not deliver to a PO Box.
What is another phrase for "Pre-auth"?
What is "pending"?
What is the limit of overdraft fees a client can receive per day?
What is 6 OD fees at $37.00 each?
What is the time frame for when a client can have a dispute filed on a fraudulent charge?
What is 60 days since the last statement cut (though we are still going to file if it is after, it will just not be approved for provisionary credit)
What risk factor code is used for lowering risk on a card?
What is C0M?
What are the steps to obtaining a rushed card for a client?
What is Failsafe, close current card--> order new card--> submit a service first request under deposit operations, rush card (be sure to confirm that there will be someone to sign for the card or it will be sent back)
What is another way to describe POS or point of sale?
What is transaction in which you swiped your card?
What are the steps to add a new card in Argo?
What is Failsafe, click the customer profile maintenance tab--> double click ATM/Debit card maintenance--> click to select Create New Card-->complete the ATM Debit card set up page--> Enter name on embossed line-->select Visa check card or ATM card-->select card stock for type of card.
FFB will reverse a provisional credit after _____ days of a denial letter being sent out.
What is 5 days?
What are the steps to reset a debit card PIN in DPS?
What is Access and PIN settings--> Check the box next to RESET PIN FAIL COUNT--> Submit
What is the max limit you can raise the POS limit? An ATM Limit?
What is 10,000$. What is 2,000$
What are alternative phrases to memo debit and memo credit?
What is pending withdrawal and pending deposit?
What is the character limit for the embossed line of a debit card?
What is 21 characters?