Debt Resolution

FDCPA

LEGAL

ELP LEGAL PROCESS

Case or Task

100

Elite Legal Practice resolves debt using what method?

Litigation resulting in debt waiver and tradeline deletion.

100

The form you fill out behalf of the client receiving phone calls from collectors/creditors?

FDCPA INTAKE FORM on website

(FDCPA Case in Salesforce)

100

What does the legal BPA stand for?

Best Possible Arrangement

100

ELP does not pay the creditors/collectors as a part of this process.

TRUE

100

To provide coaching opportunities, what case is created by management?

Client Care Coaching Request

200

Which one describes our services best?

Legal Debt Resolution

200

Which states can we go after the original creditor?

California

Iowa

Florida

Oregon

W. Virginia

Pennsylvania

200

A summons is also known as?

An invitation to court!

200

Do we pause payments when rescheduling an upcoming payment?

Yes, Payments are automatically paused when creating a case

200

A previous client wants to re-enroll, what case would you create?

Re-Enrollment Request

300

What does ELP require to validate a debt?

Wet signature, original contract, a complete statement of all charges, and Interest rate changes.

300

What is the website, clients can use to report a violation?

elitelegalpractice.com

300

A client is requesting to speak to an attorney, when should the clients expect to receive a call?

24-72 hours

300

Name the internal system we use to have our clients electronically sign documents?

Titan

300

What case do you create when you the client wants to permanently change their payment date form the original date?

Payments- Permanent Date Change

400

A concern for our service is the credit report. True or False

False

400

Debts incurred by business', are not subject to FDCPA.

TRUE

400

After an attorney accepts a case for the client, where does Legal put the attorney's information?

In the banner

400

How much is the total debt load you must maintain to be in this program?

$6000.00

400

If a creditor calls wanting a Power of Attorney for a mutual client, what case would you create?

Creditor Requesting POA

500

How many times in this legal process do we send out dispute letters?

Twice

500

Where can you tell clients to look for FDCPA wins?

The website-elitelegalpractice.com

500

Do attorney's and legal administrators ever guarantee things?

500

What type of debt do we generally accept?

Unsecured debt and some secured debts with the client understanding the risk of repossession.