Business Operations
and Management
and Management
So the company can make wise business decisions, it is important for the company to effectively manage its:
A) markets
B) ratings
C) information
D) demand
Information
A message from the company president to all employees concerning a change in insurance coverage is a form of:
A) upward communication
B) informal communication
C) staff communication
D) lateral communication
upward communication
Which of the following is an action that threatens a company’s ability to maintain its trade secrets:
A) Process fragmentation
B) Systematic neutralizing
C) Copyright reform initiatives
D) Reverse engineering
Reverse engineering
Which step in the continuous improvement process will indicate if quality is increasing:
A) Documentation
B) Evaluation
C) Recommendation
D) Implementation
Evaluation
Which of the following businesses represents an entrepreneurial venture:
A) Juice bar purchasing trucks for events
B) Inventor selling a device for water troughs
C) Pumpkin farm hosting events
D) Bakery creating a new “cretzel” product
Bakery creating a new “cretzel” product
Which of the following is an example of an item that most likely requires a special order:
A) Blinds for a nonstandard-size window
B) Windshield wipers for a 2008 Honda Accord
C) A cellphone charger for a popular smartphone
D) A color ink cartridge for a computer printer
Blinds for a nonstandard-size window
The organizing function of management is important to a business because it:
A) Defines workplace roles and relationships
B) Ensures efficient performance levels
C) Encourages creativity and problem solving
D) Motivates employees to achieve goals
Defines workplace roles and relationships
To protect customer data such as credit card information, businesses should:
A) Use a shared server for storage
B) Accept payments only in cash
C) Require all customers to show ID
D) Keep sensitive records encrypted
Keep sensitive records encrypted
When a business hires additional employees expecting increased demand that doesn’t occur, what would happen:
A) The business would lose money
B) The business would close early
C) The business would expand
D) The business would make a profit
The business would lose money
How can government regulations result in economic risk for businesses:
A) They make businesses less safe
B) They reduce profits
C) They protect consumers
D) They cause environmental issues
They reduce profits
Maintaining a sense of humor can help you be a good team member because it:
A) Keeps your emotions under control
B) Helps ease any tension that arises
C) Improves decision-making skills
D) Gives more self-confidence
Helps ease any tension that arises
People who receive a great deal of negative feedback may develop:
A) self-criticism
B) pessimism
C) optimism
D) lack of self esteem
lack of self esteem
Finance charges are expressed as:
A) annual percentage rate
B) monthly percentage rate
C) annual balance rate
D) monthly balance rate
annual percentage rate
Which statement is true about time management:
A) It just involves using a calendar
B) It refers to how people use their day
C) It requires a lot of extra work
D) It makes future planning difficult
It refers to how people use their day
A company must dispose of waste safely; this requirement is influenced by:
A) human factors
B) regulatory factors
C) technological factors
D) natural factors
regulatory factors
Which of the following statements is true about company goals:
A) They can’t be accomplished without employee dedication
B) They are the same at every company
C) All company goals are general
D) They are important only for new companies
They can’t be accomplished without employee dedication
Your friend is nervous about an upcoming meeting; what advice would you give her to help her interact effectively:
A) Think about what to say while others are speaking
B) Use the opportunity to bring up unrelated concerns
C) Keep quiet if she disagrees with others
D) Listen and look interested when others speak
Listen and look interested when others speak
What is the primary purpose of encrypting sensitive records:
A) To limit employee access
B) To allow easier data sharing
C) To prevent unauthorized access
To prevent unauthorized access
What is a company’s best approach to avoid unethical employee behavior:
A) Install antivirus software
B) Use passwords for data access
C) Provide information-tracking
D) Require resignation on misconduct
Use passwords for data access
When a manager understands all company functions interrelate, they demonstrate:
A) innovative ideas
B) interpersonal skills
C) technical competence
D) conceptual skills
Conceptual skills
Government provides protection to business owners' property through the use of:
A) Consumer-protection laws
B) Minimum-wage laws
C) Safety standards
D) Zoning laws
Zoning laws
Which of the following is a primary advantage of a work breakdown structure (WBS) in large projects:
A) Eliminates unexpected circumstances
B) Prevents duplication of work
C) Reduces the need for project milestones
D) Decreases the need to manage each task
Prevents duplication of work
An individual with a higher income who pays a larger percentage in taxes is under a:
A) flat tax system
B) regressive tax system
C) proportional tax system
D) progressive tax system
progressive tax system
For financial information to be reliable, it must also be:
A) understandable
B) complete
C) relevant
D) unbiased
complete
In finding a new resource, which approach directly replaces limited oil:
A) Conserving oil
B) Searching for oil on the ocean floor
C) Paying more for oil
D) Replacing oil with natural gas
Replacing oil with natural gas